Aetna Inb/Outb Queue Assoc in Scottsdale, Arizona

Req ID: 54815BR


Supports comprehensive coordination of medical services including intake, screening and referrals. Promotes/supports quality effectiveness of Healthcare Services.

Shifts vary from 8am-8pm

Fundamental Components:

As an Inbound Queue Associate at American Health Holding Inc.- an Aetna company, you will be supporting comprehensive coordination of medical services including intake, screening and referrals to American Health Holdings Medical Service Programs. This includes promoting and supporting quality effectiveness of Healthcare Services.


2-4 years experience as a medical assistant, office assistant or other clinical experience.


The highest level of education desired for candidates in this position is a Associate's degree or equivalent experience.


General Business/Communicating for Impact/ADVANCED

Service/Creating a Differentiated Service Experience/ADVANCED

Service/Handling Service Challenges/FOUNDATION


Strong customer service skills to coordinate service delivery including attention to customers, sensitivity to issues, proactive identification and resolution of issues to promote positive outcomes for members. Computer literacy in order to navigate through internal/ external computer systems, including Excel. Ability to effectively participate in multi-disciplinary team including internal and external participants. Familiarity with basic medical terminology. Effective communication, telephonic, and organization skills.

Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.

We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.

Together we will empower people to live healthier lives.

Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.

We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.

Benefit eligibility may vary by position. Click here to review the benefits associated with this position.

Aetna takes our candidates's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.

Job Function: Health Care

Aetna is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veterans status.