Bank of America Operations Analyst - ACH Production Control in Scranton, Pennsylvania
Responsible for immediately responding to customer inquiries, utilizing on-line systems, report archives etc. Maintaining keen awareness of inter-day service level being delivered by monitoring telephone call management system status, researching aging reports, etc. Call customers whose ACH files have not arrived for timely processing, advising of missing files and/or making arrangements to receive or reschedule the file. Assure all ACH customer files are accounted for and processed timely; assure all suspended files/batches are accounted for and processed timely. Maintain electronic logs of all activities surrounding these activities. Support special projects within ACH or impacting ACH. Assist other departmental sections as needed. Position will cross train for Delete Reversal functions (taking action on customer request to delete or reverse an item(s) from their ACH origination files). Position will cross train for Process Control functions (running and balancing processing windows, working suspended files, etc.) Associate may need to change their schedule to accommodate overall vacation and/or holiday coverage or other similar situations.
Strong communication skills, especially by telephone and email
Ability to work in a team/group environment; demonstrate a willingness/desire to share experiences or ideas with others
General understanding of the operational flow involved in money & banking
Good understanding of banking operations
Good PC skills (basic applications and general navigation)
Good math skills
Ability to work on multiple issues at the same time, independently and without supervision
Demonstrate good organizational and time management skills
Ability to complete tasks professionally and accurately while working under stress and deadlines
Be conscientious, with a strong Customer focus and operational awareness
Be assertive - not hesitant in giving a knowledgeable opinion while working in culturally and operationally diverse group
- ACH experience and PEP+ knowledge
Posting Date : 04/16/2018
Scranton, PA, 1 Fleet Way (PA6580),
- United States
Travel : No
Full / Part-time : Full time
Hours Per Week : 40
Shift : 2nd shift
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