Bank of America Operations Analyst in Scranton, Pennsylvania
Responsible for the day to day analysis, research and resolution of various problems
Function includes administration, defining procedures and exception processing
Responsible for immediately responding to customer inquiries, utilizing on-line systems, report archives etc. Maintaining keen awareness of inter-day service level being delivered by monitoring telephone call management system status, researching aging reports, etc.
Ensure all ACH customer files are accounted for and processed timely; ensure all suspended files/batches are accounted for and processed timely.
Call customers whose ACH files have not arrived for timely processing, advising of missing file and/or making arrangements to receive or reschedule the file.
Maintain electronic logs of all activities surrounding these inquiries.
Handle special, assigned and/or sensitive or risk customers, attending to their ACH inquiries and making certain needs are met and the company's financial risk is managed by not allowing ACH files to process until all risk attributes have been satisfied.
Support special projects within ACH or impacting ACH, reviewing documentation and procedures, by testing changes and by helping with change implementation.
Assist less experienced associates resolve Customer inquiries.
Assist other departmental sections as needed.
Customer service experience
Computer skills (Word/Excel)
Problem solving skills
Prior banking experience including deposits
Posting Date : 02/23/2018
Scranton, PA, 1 Fleet Way (PA6580),
- United States
Travel : No
Full / Part-time : Full time
Hours Per Week : 40
Shift : 2nd shift
Weekly Schedule : Monday through Friday, from 1:30pm to 10:00 pm, Hours May Vary Based on Business Needs
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