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American Water Senior Supervisor Operations (Water Utility) in Scranton, Pennsylvania

Founded in 1886, American Water is the largest and most geographically diverse publicly traded U.S. water and wastewater utility company. With headquarters in Camden, NJ, the company employs over 7,000 dedicated professionals who provide regulated and market-based drinking water, wastewater and other related services to an estimated 15 million people in 46 states and Ontario, Canada. To learn more about American Water and additional career opportunities, visit

Short Description

This position will have responsibilities under Distribution in the Scranton Water district.

Primary Role

Supervise the day-to-day management and operations of water and/or wastewater systems within an operational area, to include production, and field operations, ensuring cost effective, high quality customer service and operational reliability. Serve as primary customer and municipal client interface within assigned area.

Key Accountabilities

  • Establish, maintain and continuously improve the health and safety culture within an operational area. Create an environment of accountability and implement high performance safety programs, including the provision of resources, time, equipment and training.

  • Ensure that all facilities maintain operational reliability, including environmental compliance with current and future regulations.

  • Implement best operating practices to promote continuous improvement, innovation and excellent customer service. Implement operations strategies and direct and manage the field operations and production for water and wastewater operations within an operational area.. Provide operational input to annual business plans, control budgets for responsible areas, and ensure that operational and financial targets are met or exceeded.

  • Lead, motivate and develop staff in assigned operations areas. Build shared commitment to improving business performance, and develop both individual and team capabilities. Drive performance by linking business units' objectives to company goals and values. Communicate a shared vision, energize and empower staff, and champion diversity.

  • Establish relationships with and serve as operational contact for customers, political and civic leaders and other key external stakeholders. Support and assist in maintaining and enhancing such relationships area-wide.

  • Work with the engineering staff to develop the strategy and priorities for capital investment programs, and drive the effective implementation of such programs.

  • Support the business development function in an operational area. Assist in due diligence and operational analysis, and ensure effective integration and performance of acquisitions and contract operations.

Knowledge / Skills

  • Extensive in-depth knowledge of the regulated water and/or wastewater utility business and its operations.

  • Knowledge of the applicable regulations, requirements and trends impacting the water and/or wastewater business, as it exists throughout American Water locations and areas of new business opportunities.

  • Knowledge of the assessment of operating practices and the establishment of best practices.

  • Broad knowledge of Source Water Management, Engineering, Project Management and construction management practices.

  • Computer literacy. Strong skills in the use of word processing, spreadsheet, flow-charting, project scheduling.

  • Good verbal and written communication skills (e.g., presentation, listening, report writing).

  • Financial analysis skill, including budget management and comprehensive accounting knowledge.


Prioritizes & Role Models Safety


Develops Talent

Plans, Aligns, & Directs

Drives Engagement

Decision Quality

Experience / Education

  • Minimum of 5 yrs. water and/or wastewater utility experience, with 2 years of successful direct employee supervision preferred

  • Bachelor's degree in operational discipline, management or related discipline, or equivalent experience.

  • Preferred DEP certification within functional area

Travel Requirements

Daily travel throughout an individual area or district of responsibility. 10% Travel outside of individual area or district

  • Join American Water...We Keep Life Flowing*™

  • American Water is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants* based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because he or she is an individual with a disability, protected veteran or other status protected by federal, state, and local laws.