Oracle Cloud Customer Wellness - Technical Program Manager (JoinOCI-CustomerOps) in Seattle, Washington

Cloud Customer Wellness - Technical Program Manager (JoinOCI-CustomerOps)

Preferred Qualifications

Oracle Cloud Infrastructure Team (Bare Metal Cloud)

Cloud Customer Wellness – Technical Program Manager

Seattle, WA

Do you like being part of a high-functioning team, learning new things and have a passion for all things cloudy? Do you want to be an integral part of transforming the Internet landscape? If you want to work in a forward thinking environment and experience rocket ship growth and career advancement, this is the perfect fit!

https://cloud.oracle.com/en_US/bare-metal

Job description

Technical Program Manager – Customer Wellness and Escalations Management

The Oracle Public Cloud team is building a new technology organization. This new entity is being constructed with an entrepreneurial spirit that promotes an energetic and creative environment. We are unencumbered and will need your contribution to make it a world class engineering center with the laser focus on excellence.

Oracle’s extensive enterprise customer base is looking for rock solid cloud solutions that provide the same reliability and effectiveness that they have come to expect from Oracle. As a trusted Enterprise vendor, Oracle is in the early stages to provide highly cost effective compute, storage, & PaaS Cloud solutions to its customer base.

We are specifically looking for a Technical Program Manager to join the Oracle Cloud Infrastructure Group. You will be responsible for managing the content, process, and tooling for cloud customer escalations in a fast paced and dynamic environment.

Job Responsibilities

  • Have a data-driven mindset/passion

  • Work as part of our extended support team in a startup atmosphere, doing whatever it takes to exceed customer expectations.

  • Focus on operations/incidences & issues.

  • Document key learnings and other relevant details as part of the support you provide.

  • Continually improve skills through work experience and training

Job Requirements

  • Bachelor’s degree, in Computer Science, MIS or related field

  • 8 years’ experience development and implementing enterprise data center projects

  • Customer obsession, passion for delighting customers

  • Strong understanding of cloud concepts and platforms

  • Experience in cloud communications, operations, NOC or similar is preferred

  • Proven ability to quickly learn new technical domains and train others

  • Excellent written communication skills

  • Maturity, judgment, negotiation/influence skills, analytical skills, and leadership skills

As part of Oracle’s employment process candidates will be required to complete a pre-employment screening process, prior to an offer being made. This will involve identity and employment verification, salary verification, professional references, education verification and professional qualifications and memberships (if applicable).

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.

Detailed Description and Job Requirements

Manage the development and implementation process of a specific company product.

Manage the development and implementation process of a specific company product involving departmental or cross-functional teams focused on the delivery of new or existing products. Plan and direct schedules and monitor budget/spending. Monitor the project from initiation through delivery. Organize the interdepartmental activities ensuring completion of the project/product on schedule and within budget constraints. Assign and monitor work of systems analysis and program staff, providing technical support and direction.

Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. Leading contributor individually and as a team member, providing direction and mentoring to others. BS or MS degree or equivalent experience relevant to functional area. Seven years of project management, product design or related experience preferred.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.

Job: Product Development

Location: US-WA,Washington-Seattle

Job Type: Regular Employee Hire

Organization: Oracle