Oracle Customer Marketing Campaign Manager in Seattle, Washington
Customer Marketing Campaign Manager
Oracle is a founder of the Information Technology industry, and is bringing new tools and technologies to market that leverage data to disrupt and transform how the world works.
Oracle Customer Marketing is seeking a dynamic team-player to help showcase compelling stories of change and innovation with our newest products and our most exciting customers.
Aligned to Oracle Cloud Infrastructure and Oracle Autonomous Database, the Customer Marketing Campaign Manager will work through an extended global team to identify, develop, and grow a list of stories where our customer’s employees are the real heroes.
This role requires a highly motivated, organized individual with a good eye and a good ear for story, who can curate a community of diverse customers across a wide range of industries and from organizations large and small. These customer advocates are invited to participate in a range of co-marketing activities that highlight their successes, such as advertising, print and digital storytelling, videos and in-person events, as well as involvement in key networking opportunities.
The Customer Marketing Campaign Manager works closely with Oracle's various content and event teams to execute on this. Coordinating efforts across a global team, and working closely with a variety of internal stakeholders, this individual will also be responsible for identifying gaps versus goals and to track and report on overall progress against objectives to those stakeholders.
Prior experience in Customer Marketing, Referencing, PR, or Communications is a plus.
Detailed Description and Job Requirements
Responsible for driving the customer marketing strategy by defining, building and executing programs that deliver a steady stream of well-targeted customer reference assets and activities to support awareness, demand generation, and sales as well as connecting them with the right advisory initiatives and inviting and connecting them with the appropriate peer groups.
Define and build programs, and execute a detailed plan that delivers a steady stream of customer success stories and references to support awareness, demand generation and sales cycles. Advocate on behalf of Oracle customers by connecting and enrolling them in appropriate advocate program elements and take a team-based approach to keeping customers engaged with Oracle. The success of this role means higher customer satisfaction, retention and expansion of Oracle business. Develop and manage relationship with customer stakeholders to ensure they are leveraging our solution to achieve maximum business value. Acquire a deep knowledge of our customer base, existing customer story content, mine and use that content to increase its effectiveness, and manage that content to increase usability and visibility. Understand and support the needs of internal and external stakeholders, and communicate their needs. Connect them with the right advisory initiatives and invite and connect them with the appropriate peer groups and develop reciprocal advocacy relationships. Match sales reference requests to appropriate references in a consultative model. Develop and manage relationship with top accounts to speak to press and analysts, take sales reference calls, and participate in marketing activities (case studies, awards, videos, reference forums, speaking opportunities)
Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. 8 years relevant work experience. Advanced technical and strategic understanding of Technology, Applications, and Industry solutions being marketed. Sales and Marketing experience in the IT industry. E-business Internet practical know-how. Experience with communities a plus.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.
Location: US-CA,California-Redwood City
Other Locations: US-WA,Washington-Seattle
Job Type: Regular Employee Hire
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