CBRE Learning & Development Manager - Preferred location is Seattle in Seattle, Washington

JOB SUMMARY

Responsible for managing the development, implementation, and administration of Learning and Development programs to support organizational needs. Consults with business partners to understand learning needs and helps plan and implement all tactical and operational activities related to learning and development.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Assist in identifying subject matter experts (SMEs) to develop content and design education exercises. Recommends appropriate delivery methods to optimize knowledge transfer.

Develops sound relationships with business leaders, managers, consultants and trainers.

May assess third-party training programs for applicable integration in overall curriculum and program design.

Establishes and implements policies and procedures to ensure coordination and delivery of the entire department curriculum. Monitors course and training resource utilization to ensure that department needs are being met.

May oversee and audit trainers on their delivery skills. Provides coaching on design and delivery techniques.

Utilizes advanced knowledge of learning and development to create self-paced recorded training, live training and additional resources as needed.

Creates and delivers concise communication to all levels within department or service line as it relates to training initiatives and programs.

Ensures all Learning Management System (LMS) audits procedures are adhered to.

Ensure knowledge transfer between team members.

Works under limited supervision. Requires no instruction on routine work. Receives only general instruction on new assignments. Uses experience and judgment to determine methods and procedures for completing new assignments.

Performs other duties as assigned.

SUPERVISORY RESPONSIBILITIES

No formal supervisory responsibilities in this position. Coordinates and assigns tasks to co-workers within a work unit and/or project team. Leads project teams and/or plans, and supervises assignments of lower level employees. May have responsibility for identifying training needs, tracking performance, coaching, and motivating a work unit and/or group.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Bachelor's degree (BA/BS) from a college or university in human resources or related field is required. Minimum of 5-7 years required, with 4 years experience in learning and development related responsibilities, such as; needs assessments, program design, and curriculum development, etc.

Real estate industry experience preferred.

Hospitality, Retail or Customer Service experience.

Warm, engaging facilitation skills.

Excellent written and verbal skills.

Strong organizational and analytical skills.

Ability to provide efficient, timely, reliable and courteous service to customers.

Ability to effectively present information.

Ability to work with, develop and present training initiatives to corporate heads.

Ability to provide excellent internal and external customer service.

Excellent interpersonal skills.

Ability to write reports, manuals, speeches and articles using distinctive style.

Ability to make effective and persuasive presentations on complex topics to employees, clients, top management and/or public groups.

Ability to motivate and negotiate effectively with key employees, top management, and client groups to take desired action.

Requires solid knowledge of financial terms and principles.

Ability to calculate intermediate figures such as percentages. Ability to comprehend, analyze, and interpret complex documents. Requires advanced analytical and quantitative skills.

Ability to solve problems involving several options in situations.

Requires advanced analytical and quantitative skills.

Draws upon the analysis of others and makes recommendations that have a direct impact on the company.

Advanced knowledge design, development and delivery of training programs.

Advanced skills with Microsoft Office Suite.

Proficient in course development software tools such as Adobe Acrobat, Captivate, Snagit, Articulate etc.

Knowledge of adult learning theory (ADDIE).

Ability to learn and become proficient in use of company's Learning Management System (LMS).

Must work well under pressure with proactive approach including managing multiple deadlines and changing project scope/direction.

Equal Opportunity and Affirmative Action Employer Women/Minorities/Persons with Disabilities/US Veterans