Oracle NOC Engineer (JoinOCI-CustomerOps) in Seattle, Washington
NOC Engineer (JoinOCI-CustomerOps)
The Oracle Cloud Infrastructure (OCI) team can provide you the opportunity to build and operate a suite of massive scale, integrated cloud services in a broadly distributed, multi-tenant cloud environment. OCI is committed to providing the best in cloud products that meet the needs of our customers who are tackling some of the world’s biggest challenges.
We offer unique opportunities for smart, hands-on engineers with the expertise and passion to solve difficult problems in distributed highly available services and virtualized infrastructure. At every level, our engineers have a significant technical and business impact designing and building innovative new systems to power our customer’s business critical applications .Oracle's Cloud Infrastructure team is building a next generation Infrastructure-as-a-Service that support the most demanding mission-critical customer requirements, operating at cloud scale to provide a secure, distributed, multi-tenant cloud environment.
We are looking for strong NOC Engineer who will partner with our engineering teams to ensure the availability of our infrastructure and networks. You'll play a direct role in troubleshooting and resolving issues, improving our visibility into fault areas, devising operational procedures, and ensuring we are always focused on our customers first.
Provide first line troubleshooting and information gathering from business customers via phone and email.
Incident manager during critical issues coordinating efforts among internal teams and the NOC, ensuring issue resolution, and providing communication back to customers.
Work with engineering to drive improvements in NOC applications and tools.
Provide quality support following standard operating procedures and directly help to craft those procedures.
Communicate clearly and professionally with all internal and external customers.
Identify recurring issues and escalate appropriately for permanent resolution.
CCNA, JNCIA, or equivalent experience
Strong experience within a Linux based environment
Natural aptitude for dealing with people
Excellent verbal, written, and interpersonal skills
Able to quickly assess and address problems, escalating as necessary
Strong analytical and reasoning skills
Detail oriented and capable of working on multiple problems at once
Must be willing and able to work non-standard work shifts, including evenings, overnight, holidays, and weekends
Detailed Description and Job Requirements
Assists with analyzing complex business problems to be solved with automated systems.
As part of a software project implementation team, provides technical expertise in identifying, evaluating and developing systems and procedures that are cost effective and meet user needs. Configures system settings and options; plans and executes unit, integration and acceptance testing; and creates specifications for systems to meet business specifications. Designs details of automated systems. May provide consultation to users in the area of automated systems. May lead cross-functional linked teams to address business or systems issues.
Job duties are varied and complex; independent judgment needed. May have project lead role. Prefer 5 years relevant experience and BA/BS degree.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.
Job: Information Technology
Job Type: Regular Employee Hire