Kaiser Permanente Technical Coordinator - Continuing Care Systems (1.0 FTE - IT Related - Home Health & Hospice) Tacoma, Seattle or Redmond in Seattle, Washington

Great News!

Kaiser Permanente of Washington is currently seeking a Technical Coordinator - Continuing Care Systems to join our fantastic Home Health & Hospice Continuing Care Quality team!

This is a full-time 40 hour/week position working 8:00am - 5:00pm Monday through Friday, and the individual in this position can be based out of Tacoma, Seattle (Capitol Hill) or Redmond, WA!

This is an IT-related role where your hardware and software knowledge and skills will be valuable. A help-desk mindset will serve you well as you work to solve issues pertaining to systems, software, computers/laptops, phones/cell phones, handling set-ups, be involved in testing, and train and support the end users on this Home Health & Hospice team! Ability to be well-organized, highly patient in answering various questions at all levels, prioritize responsibilities and projects and speak in layman's terms will be critical in this role.

The Technical Coordinator for CC systems manages all aspects of software and hardware technology used within Continuing Care (CC). Continuing Care providers provide patient care in the field and require tools and applications that are used in the virtual environment. Partners with IT and other KP department to optimize the development and utilization of technology solutions for CC. Subject matter expert for system and process changes. Plays lead role in working with staff to execute changes and system upgrades. In partnership with IT, involved in the full lifecycle of applications and tools from analysis of business/clinical need, identification of hardware/ software, testing, development of training curriculum, implementation, stabilization and maintenance. Lead for CC for system upgrades. Works directly with the users to solve issues they are having with applications and hardware. Identifies solutions to issues and problems encountered with current technology and scans the environment for new solutions to meet changing business needs. Identifies issues with hardware and software, performs analysis, identify root cause and document solutions. Facilitates and leads initiatives and projects in partnership with IT to assure unique issues with virtual users are considered, understood and tested. Ensures development and implement of technology needs meets information security standards.

Essential Responsibilities:

Design, implement and improve process for continuing care providers to obtain real time support and problem solving for the suite of hardware and software they use in their daily work.

Analyze trends and issues to determine if root cause if related to user knowledge, process or technical issues.

Develop and implement plan to address gaps and issues.

Follow up to assure issue has been resolved.

Project manager for Continuing Care initiatives related to hardware and software upgrade and / or replacement.

Primary contact for KPWA IT initiatives, testing and implementation. for new tools/ applications and upgrades to existing tools.

Has a full understanding of the hardware and software used by CC and how it works together.

Understands the unique issues with virtual users.

Acts as liaison between users and IT.

Translates information and adapts communication and training for virtual users.

Develop communication plan for CC staff related to organizational IT updates and changes.

Lead role for system upgrades.

Facilitates and coordinates full lifecycle of activities for Continuing Care for upgrades to McKesson EMR and Mobile Care.

Works in partnership with IT for technical process for the upgrade. Coordinator assures all aspects of upgrade are completed successfully.

Includes review of release notes, analysis of impact, testing (regression, new feature and interface), validation of upgrade process, communication to staff, training and post upgrade support.

Design and implement processes related to use of software and hardware.

Design and implement training curriculum.

Identify best practices related to efficient and effective processes and incorporate into training and user updates.

Train users on hardware and software.

Partners with clinical specialists to develop documentation forms in McKesson using Forms editor tool.

Conducts strategic planning with CC leadership and IT for upgrades to existing technology and/or selection of new technology to meet changing business needs.

Prepares and presents proposals for improvement in technology.


Basic Qualifications:


Minimum one (1) year of experience with technical device and software.

Minimum one (1) year of experience in project management.


Associate's degree in a related field.

License, Certification, Registration


Additional Requirements:

In depth knowledge of technical skills related to hardware and software.

Strong communication skills, written and verbal.

Ability to work with cross functional teams.

Experience in development of training materials.

Proven excellence in customer service.

Preferred Qualifications:

Three (3) years of experience in training project management.

Three (3) years of experience providing customer service to virtual providers.

Three (3) years of experience working in a healthcare environment.

Bachelor's degree in information systems.


TITLE: Technical Coordinator - Continuing Care Systems (1.0 FTE - IT Related - Home Health & Hospice) Tacoma, Seattle or Redmond

LOCATION: Seattle, Washington


External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.