Hilton Outlet Manager - ADD 餐厅经理 in Shanghai, China
By knowing menuitems of all other outlets to recommend guests to other outlets.
To actively checkstaff product knowledge on each shift.
Undertakesteps/process to ensure that all areas of the restaurant are set to thestandards required for breakfast, lunch and dinner. This also includes checking the cashier deskset-up & communicating with the Chefs about any details for the shiftincluding how many reservations for the day.
By assisting barattendants & kitchen staff where required and carry out any reasonableduties requested by the Manager.
To be activelyinvolved in the duties of a food and beverage attendant and cashier while onduty, as well as supervising the service of all guests in the restaurant.
Take personalresponsibility for the service experience of all guests in the restaurant byvisiting and introducing yourself to all guests & actively checking ontheir satisfaction.
Positively dealingwith and learning from customer complaints and comments with follow up andfeedback to the Manager.
Ensure service standardsper TBS checklist are being achieved.
To supervise therestaurant roster on a daily basis and ensure it is in line with the changingbusiness levels. Make any changes in order to achieve the F&B Teams servicestandards and budget goals.
Control theallocated labor for each shift to ensure that customer expectations are metwhilst achieving the desired labor cost.
Offer staff constructivefeedback about their performance after every shift in an aim to develop theirskills and confidence.
Provide leadershipand direction for all staff while on duty by offering professional skills andleading by example.
Be aware of therestaurant & overall F&B targets for food, beverage, payroll &general expense costs.
To co-ordinate withEngineering and Housekeeping Departments to ensure maintenance and cleanliness.Ensure follow-up procedures are maintained.
Ensuring the shiftis reviewed and hand-over and briefings are carried out.
Being aware ofpotential highs and lows in the business.
Identifying andcommunicating potential sales leads to Director of Food & Beverage.
Creating anenvironment where“everyone sells”.
Understandingrelevant OH&S legislation & the implications on the operation of the department.
Food & Beveragemission is established and instilled in all team members.
Specific JobKnowledge, Skill and Ability:
To maintain a highcustomer service focus by approaching your job with the customers always inmind.
To be motivated andcommitted, approaching all tasks with enthusiasm and seizing opportunities tolearn new skills or knowledge in order to improve your personal performance.
To be flexible,responding quickly and positively to changing requirements including theperformance of any tasks requested of you.
To maintain highteam focus by showing co-operation and support to colleagues in the pursuit ofteam goals.
To actively promotethe services and facilities of the Hilton Hotels to guests and suppliers of theHotel.
To perform allduties and responsibilities in a manner that ensures your safety and that ofothers in your workplace.
Give guest servicethe highest priority.
Display professionalbehavior at all times.
Avoid offensive orimpolite language.
Do not use alcoholicbeverages or illegal drugs.
Refrain fromspeaking with another team member or acquaintance, either by telephone orpersonally, in the presence of a guest.
Do not use cellphones, IPODS, or PDA’s in guest view (unless business related).
Job: Bars and Restaurants
Title: Outlet Manager - ADD 餐厅经理
Requisition ID: HOT05COW