IBM Customer Service Representative in SHENZHEN, China

Job Description

-Provide helpdesk support to end users:

-Handle telephone calls, e-mail and fax

-Verify and log every call by following predefined policy and procedure

-Diagnosing problems and determining the severity

-Referring problems to support groups

-Updating the user on the call status, and confirming with the user that problem is fixed

-Ad hoc project and administration support

Required Technical and Professional Expertise

none

Preferred Tech and Prof Experience

none

EO Statement

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.