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Oracle Systems Analyst 4-Support in Shenzhen, China

Systems Analyst 4-Support

Preferred Qualifications

KEY OBJECTIVE:

Contribute to the profitability of Oracle Customer Services by providing technical support, business solution implementation and risk management, either on-site or through remote access, to assure the highest level of customer satisfaction.

RESPONSIBILITIES:

  • Develop and deliver proactive support services for customers including design reviews, defining architectural alternatives, operational audits, availability studies, risk assessment and product release planning

  • Provide support, when required, to customer situations where complex problem diagnoses, analysis and resolution require special situation management

  • Ensure readiness for new product/feature introduction

  • Deliver solutions to customers, debug for customers, and ensure product quality

  • Depending on experience level, may address complex and critical customer issues requiring high level of technical expertise

  • Provide pager/dial-in/on-site support to customer mission critical systems, to ensure customer systems/business stability and availability

  • Forming effective professional relationships with Oracle Technical Account Managers, Oracle Product Support and customer, at all levels, to ensure customer satisfaction with Oracle's products and support organization

RELEVANT EXPERIENCE and TRAINING:

  • B.S./M.S. in a technical field or equivalent experience required

  • Minimum 8 years experiences as Applications DBA role and to support Applications Tech Stack and related technologies

  • Proven experience with large scale implementations at Customer locations

  • Solid experience in providing technical support on Oracle E-Business Suite R11i and R12.0.x to 12.2.x

  • Experience with DB and EBS installation, upgrade, platform migration, patching

  • Skilled in Ad Utilities (adpatch, admerge, adadmin, adsplice, etc.), cloning, forms and reports generation /compilation, IAS, Java, application server, apache, opatch, relinking, perl

  • Core Oracle "DBA" with RAC, DG skills is must. Experience with Exadata is preferred

  • SQL/PLSQL performance analyzing and tuning is a must

  • Expertise in troubleshooting and debugging all the tiers in the applications tech stack

  • Knowledge on various OS platforms especially Linux and Unix

  • Able to handle Database Issues, mainly Oracle and SQL Server

  • Analyze root cause of difficult problems involving multiple Applications modules / Tech Stack

  • Experience with Weblogic server or other application servers is a must.

  • Thorough knowledge of backup/recovery, patching, cloning, multi-tier install/upgrade

  • Advanced knowledge of UNIX OS, networking and shell scripting preferred

  • SaaS/PaaS experience will be an advantage

  • Specific experience supporting Financials/Supply Chain modules, Order Management, Procurement modules will be an advantage

  • Self-motivated, able to work independently and under pressure

  • Good Communication skill and fluent in English and Mandarin, Cantonese is preferred

Detailed Description and Job Requirements

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

As an Advisory Systems Engineer, you are expected to be an expert member of the problem-solving/avoidance team and be highly skilled in solving extremely complex (often previously unknown), critical customer issues. Performing the assigned duties with a high level of autonomy and reporting to management on customer status and technical matters on a regular basis, you will be expected to work with very limited guidance from management. Further, the Advisory Systems Engineer is sought by customers and Oracle employees to provide expert technical advice.

Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. Because of substantial customer interfacing, a demonstrated ability to work with customers on an independent basis with exceptional communication skills, while consistently achieving the absolute highest levels of customer satisfaction. Both a Bachelor

  • s and Master

  • s degree in Computer Science, Engineering or equivalent experience 8 years related experience prior to taking this position. In addition, experience with Oracle

  • s core products, applications, and tools.

Job: Support

Location: CN-CN,China-Shenzhen

Job Type: Regular Employee Hire

Organization: Oracle

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