Wells Fargo Business Initiatives Consultant 3 in Shoreview, Minnesota

At Wells Fargo, we have one goal: to satisfy our customers’ financial needs and help them achieve their dreams. We’re looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you’ll feel valued and inspired to contribute your unique skills and experience.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

The Payments, Virtual Solutions, and Innovation (PVSI) team includes Operations, Consumer Credit Card, Retail Services, Consumer Deposits, the Innovation Group, Treasury Management, Merchant Services and Wells Fargo Virtual Channels and the professional services teams that partner with these businesses. PVSI's focus is on delivering the next generation of payments and deposit capabilities and advancing our digital and online offerings to design new customer experiences and products. Its guiding principles are to start with the customer, move faster, and partner effectively.

Wells Fargo Virtual Channels (WFVC) is part of the* PVSI* business division. WFVC serves consumer and small business customers through digital (online, mobile, and social) and contact centers (phone, email, and correspondence). We provide customers with convenient ways to manage their accounts, enable digital payments, provide solutions that meet their financial needs, and more. WFVC serves over 27 million customers through our digital channels and support over 5.8 /billion customer interactions annually through digital and contact centers./

This role will play an important role in Wells Fargo Virtual Channels (WFVC) Consumer CRM team, focused on the management of our program-level backlog. This role operates in the enterprise level to drive the delivery of value. Candidates should have, in-depth understanding of the specific activities, tools, and mechanics used to effectively deliver value to the enterprise. This role will leverage his/her experience to take scaled agile processes, templates, artifacts and tools, based on industry best practices (SAFE), and adapt them to the WFVC program delivery environment, taking into account the existing Speed to Market iterative development methodology.

The Program Backlog Manager will partner and consult with the Consumer CRM Strategy Lead, Capability Leaders, Program Delivery Support, Design & Tech Leaders, Business Implementation Manager, Agile Coach, Scrum Masters, Scrum Teams, and Information Technology (IT) and Business Project Managers, to manage the program intake, prioritization and disbursement of work across multiple scrum teams, and ensure the continuous flow of the program-level backlog.

Primary responsibilities include:

  • Understand strategic themes, use cases, business goals, and KPIs across entire program

  • Manage and prioritize program-level backlog, on a continuous basis, in partnership with the Capability Leaders and Strategy Lead

  • Facilitate quarterly Big Room / PI / Agile Release Train Planning workshops to ensure continuous alignment to strategic priorities, internal / external dependencies, team capacity and SME knowledge / skillset

  • Partner with Capability Leaders, Design Team and Tech Oversight team to continuously validate program board against business priority, user experience, and technical feasibility

  • Define, maintain and manage a dependency matrix across the program

  • Partner with Program Manager to facilitate Scrum of Scrums ceremony to continuously manage dependencies across the program

  • Define, maintain and communicate the program quarterly program board

  • Ensure Capability Leaders and Accountable Leaders understand their scope, and its priority

  • Ensures consistent backlog quality and sizing across the program, in partnership with Agile Coach and scrum teams

  • Define, maintain, program-level release plan with Release Management and Business Implementation teams

  • Manage program-level intake process, for internal and external-driven scope requests, in partnership with Strategy Lead, Capability Leaders and Business Implementation / Feedback team

  • Facilitate Intake & Prioritization meeting with Capability Leaders, Design Team and Tech Oversight team

  • Partner with Program Manager to monitor portfolio reporting monthly metrics to convey maturity, ability to improve code from sprint to sprint, quality, and throughput ability

  • Define, maintain and manage program backlog structure and format of work within JIRA (or other agile management software)

  • Ability to manage complex data and reporting projects requiring coordination of resources at different levels both internally and externally

  • Ability to manage large complex cross-matrix organization that includes: multiple business, technology and risk disciplines with direct leadership; the development of the strategy for information security; and implementation of roadmaps for the Enterprise

May be open to considering other locations within the WFVC footprint.

Important Notes:

  • During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume prior to submitting your application for consideration. If you are a Wells Fargo Team Member, in your Jobs Profile ensure that your email address is valid and updated to an address that can receive external emails outside of the banking network and is a different email address than the one you originally used when you joined Wells Fargo. Initial contact with you will be made via e-mail. Please check your e-mail regularly for updates.

  • Depending on the volume of applications received, this job posting may be removed prior to the indicated close date. If you do not apply prior to the closing of this posting, we encourage you to apply for other opportunities with Wells Fargo Bank.

Required Qualifications:

  • 8+ years of experience in one or a combination of the following: project management, implementation, or strategic planning

  • A BS/BA degree or higher

  • 5+ years of Agile experience

  • 2 + years of experience with Agile tools

Desired Qualifications:

  • Knowledge and understanding of project management methodologies: used in waterfall or Agile development projects

  • Ability to develop partnerships and collaborate with other business and functional areas

  • Ability to work and influence successfully within a matrix environment and build effective business partnerships with all levels of team members

  • Ability to influence and collaborate at all internal organizational levels

  • Ability to influence, partner, and negotiate with senior business leaders to gain commitment to accomplish business goals

  • Ability to communicate effectively with business partners and project managers

  • Ability to communicate effectively, in both written and verbal formats, with senior executive-level leaders

  • Ability to communicate trends and impacts to mid-senior level management

  • Outstanding problem solving skills

  • Ability to negotiate and facilitate issue resolution

  • Ability to present results of analyses and recommendations to senior leaders

  • Ability to think strategically, implement, and deliver business objectives

  • Ability to work across multiple lines of business leading large scale initiatives

  • Ability to make timely and independent judgment decisions while working in a fast-paced and results-driven environment

  • Ability to manage highly complex projects

  • Knowledge and understanding of project management methodologies: creation of business cases, project initiation, development of comprehensive business requirements, and identification of project interdependencies

  • Ability to influence management on technical or business solutions

  • Ability to research, analyze, document, and present organizational metrics that drive business decisions

  • Knowledge and understanding of CRM projects, tools, and systems

  • Ability to travel up to 20% of the time

Job Expectations:

  • Ability to travel up to 20% of the time

How to Express Interest in This Job: Wells Fargo invites you to apply for this job at https://employment.wellsfargo.com/psc/PSEA/APPLICANTNW/HRMS/c/HRSHRAMFL.HRSCGSEARCHFL.GBL?Page=HRSAPPJBPST_FL&FOCUS=Applicant&SiteId=1&JobOpeningId=5401012&PostingSeq=1.

All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.