American Water Project Manager, Operations in Short Hills, New Jersey

Founded in 1886, American Water is the largest and most geographically diverse publicly traded U.S. water and wastewater utility company. With headquarters in Voorhees, N.J., the company employs over 7,000 dedicated professionals who provide regulated and market-based drinking water, wastewater and other related services to an estimated 15 million people in 46 states and Ontario, Canada. To learn more about American Water and additional career opportunities, visit

Primary Role

Provide overall project management for municipal water utility system O&M contract by leading utility system operations, maintenance, production, capital activities, customer service and client management activities.

Key Accountabilities

  • Proactively build and maintain strong customer relationships; maintain consistent communication, manage customer needs and expectations by meeting project timelines

  • Act as primary contract representative with local municipal governing body, civic administrators, municipal subcontractors and other client agents.

  • Prepares correspondence/provides information for distribution and/or presentation to other agencies, municipal departments, general public, special interest groups, property owners, consultants.

  • Implements strategies that ensure contract, regulatory, environmental, health and safety compliance in accordance with contract terms.

  • Work with internal operations teams in matrix environmental to ensure day to day operational requirements are being met.

  • Work with assigned business areas to identify opportunities, prioritize, select/assign and execute projects to successful completion by working with management and project teams.

  • Use critical thinking methods to demonstrate opportunity and execute for continuous improvement.

  • Identify opportunities, charter (establish goals and scope) and execute projects to successful outcome. Work with business leaders as sponsors and process owners to realize goals of projects.

  • Lead project teams and manage performance in a matrix organization.

  • Perform complex data analysis, gather data through SAP/BI and develop process controls through analytics and statistical methods.

  • Ensuring that appropriate Safety Management systems are established and implemented for all projects.

  • Manage relationships with assigned areas of the company for the purpose of driving continuous improvement and delivering projects.

Knowledge / Skills

  • Advanced knowledge and use of office productivity tools (MS Office, Lotus Notes, etc.) Enterprise systems knowledge, SAP preferred, Statistical package experience (Minitab, SAS, SPSS or similar).

  • General knowledge of water utility operations and customer billing practices, project management and construction management practices, and contract

  • Knowledge of applicable state and federal regulations

  • Knowledge of company procedures, policies and operations

  • Thorough knowledge of Microsoft Office Suite, Lotus Notes, and SAP

  • Strong project management skills (e.g. planning, organizing, directing, monitoring and reporting on project activities). A strong sense of organization and schedule, ability to self-direct and prioritize a large number of often non-sequential tasks on multiple concurrent projects.

  • Project planning skills: Good verbal and written communication skills (e.g. , presentation, listening, report writing).

  • Computer literacy: Competent in the use of word processing, spreadsheets, flow-charting, project scheduling. SAP experience preferred.

  • Financial analysis skill, including budget management, business modeling, and basic accounting knowledge.


Functional / Technical Skills

Learning on the Fly

Organizational Agility

Problem Solving

Time Management

Experience / Education

  • Four year undergraduate degree preferred and experience

  • 3 years or greater practical business experience in functional or operational role with regulated utility or comparable business organization.

Travel Requirements

20% but could be more or less depending on the project demands which will vary.

  • Join American Water...We Keep Life Flowing*™

  • American Water is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants* based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because he or she is an individual with a disability, protected veteran or other status protected by federal, state, and local laws.