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American Water Senior Director, Operations (Water/Wastewater Industry) in Shrewsbury, New Jersey

Founded in 1886, American Water is the largest and most geographically diverse publicly traded U.S. water and wastewater utility company. With headquarters in Camden, NJ, the company employs over 7,000 dedicated professionals who provide regulated and market-based drinking water, wastewater and other related services to an estimated 15 million people in 46 states and Ontario, Canada. To learn more about American Water and additional career opportunities, visit

Primary Role

Manage both the field operation and production areas in a state or state district ensuring cost effective, high quality customer service and operational integrity.

Key Accountabilities

Develop operations strategies and direct and manage the field operations and production for water and wastewater operations in the state/state district. Full profit and loss responsibility to implement best operating and safety practices to promote continuous improvement, innovation and excellent customer service. Ensure that operational integrity is maintained, including regulatory compliance in all facilities. Provide strategic and operational input to annual business plans, control budgets for responsible areas, and ensure that operation and financial targets are met or exceeded. (50%)

Lead, motivate and develop staff in assigned operations areas. Build shared commitment to improving business performance, and develop both individual and team capabilities in both union and non-union environments. Drive performance by linking business units’ objectives to company goals and values. Communicate a shared vision, energize and empower staff, and champion safety and diversity. (15%)

Work with the state president and engineering staff to develop the strategy and priorities for capital investment programs and drive the effective implementation of such programs. (15%)

Support the business development function in the state. Assist in finding and subsequent thereto perform due diligence and operational analysis and ensure effective integration and performance of acquisitions and contract operations. (10%)

Establish relationships with and serve as operational contact for political and civic leaders, customers, and other key external stakeholders. Support and assist the state president in maintaining and enhancing such relationships state-wide. (10%)

Knowledge / Skills

Extensive knowledge of the regulated water and wastewater utility business and its operations.

Knowledge of the applicable regulations, requirements and trends impacting the water and wastewater business, both regulated and nonregulated, as it exists throughout American Water locations and areas of new business opportunities.

Knowledge of the assessment of operating practices and the establishment of best practices.


Drives Safety Culture

Drives Vision & Purpose

Strategic & Learning Agility

Political & Organizational Savvy

Builds Effective Teams & Network

Situational Adaptability


Experience / Education


Minimum 10 years’ experience successfully managing operational areas in multiple locations with represented employees.


Bachelor’s degree in operational discipline, management or related discipline.

Masters’ degree preferred.

Travel Requirements

Up to 50% travel throughout the state.


This job is specific to a large state or district of a large state and must have P&L responsibilities for both field operations and production functions.

W-4, T-4 preferred.

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  • American Water is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants* based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because he or she is an individual with a disability, protected veteran or other status protected by federal, state, and local laws.