Kaiser Permanente Operations Specialist I in Silver Spring, Maryland
Responsible for providing analytical/technical business support for a major project and/or department in a particular KP job family (HR, Finance, Legal, Communications, Facilities, QA, etc.). Under the overall general guidance of a Director and/or Manager, responsible for researching data, performing analyses, presenting results, and making recommendations. Acts as program/policy specialist to assist department and/or cross-divisional groups with assignments/initiatives as required. Collaborates with functional/department subject matter experts in testing and implementing process improvements.
Essential Functions:- Under general supervision, creates narrative and quantitative reports in response to routine and custom reporting requests to meet informational requirements of KP management and/or external agencies and organizations for critical financial, departmental or operational analyses.- Assists with identifying requirements for end-user systems applications, developing specifications of data, maintains specialized databases/tables and oversees processes and access to safeguard data integrity.- Tracks and analyzes monthly national financial reports; consolidates and analyzes for trends.- Participates in various special projects.- Interacts with KP executives and employees across multiple organizations, as well as external representatives, serving as a liaison for the department/function to discuss complex administrative matters, business processes, and project activities to facilitate department goal attainment.- Coordinates project work schedules to meet client expectations and raises conflicting deadlines to management's attention.- Provides complex administrative and project support to the department heads and senior management using intermediate to advanced MS Office skills (Word, Excel, MS Project and/or PowerPoint).- Other duties as assigned.
Basic Qualifications:Experience- Minimum five (5) years of administrative and operational support within a specific functional level with increasing scope and discretion.- Minimum two (2) years of functional analytical experience.Education- High School Diploma or General Education Development (GED) required.License, Certification, Registration- N/A Additional Requirements:- Ability to apply and use thorough knowledge of KP's policies, practices, business processes, techniques, work standards and systems.- Uses acquired knowledge of industry practices and standards.- Intermediate knowledge of Excel to compile and create moderately complex spreadsheets and reports.- Uses intermediate to advanced MS Office skills (Word, MS Project, and or/PowerPoint) to create moderately complex presentation materials with graphs, illustrations, etc.; proofreads content for accuracy and KP established formatting.- Strong quantitative and analytical skills.- Must be able to work in a Labor/Management Partnership environment.
Preferred Qualifications:- Bachelor's degree preferred.
TITLE: Operations Specialist I
LOCATION: Silver Spring, Maryland
External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.