Kaiser Permanente Transplant Coordinator - National Transplant Services (Full Time - Day) in Silver Spring, Maryland

This position provides case management for patients with end stage organ disease referred for transplantation. The position facilitates pre- and post-transplant care for patients through face to face or telephonic interventions; providing facilitating, and coordinating support for transplant program initiatives, as well as education and training for both patients and providers. The position is responsible for managing outside medical costs and effectively utilizing internal resources. This position will provide case management coverage for the transplant types managed by one of the three transplant Hubs. It also includes a rotation of On-Call responsibility (24/7) with other RN staff within the NTS. Some travel may be required.

Essential Responsibilities:

  • Coordinates case management to include, but not limited to, continuity of care, inpatient and outpatient care, utilization management, transfer coordination, discharge planning, travel and lodging needs, patient and family education specific to transplant related care and in-patient concurrent review.

  • Facilitates an effective and efficient case management process that integrates a multitude of services together to ensure that a comprehensive system for care is in place, where patients are appropriately managed through the continuum of care, resources both internally and externally are appropriately utilized and successful outcomes are achieved.

  • Utilizes the nursing process to identify barriers to care and select appropriate solutions from potential options for intervention, based on a set of complex and individual patient needs. This includes identifying cultural and linguistic needs and incorporating actions to address such needs in the case management plan. Must also be able to provide age appropriate care. Employees exhibit problem-solving skills to overcoming hurdles that may be identified. Decisions must be made relative to patient goal identification and achievement, as well as resources required to meet the needs of the patient. Works independently within the scope of nursing practice and organizational policies in the management of caseload assigned. Appropriately triages patient calls, provider calls both internally and from transplant centers when performing On-Call responsibility

  • Identifies, reports, and monitors quality of care issues, trends, and events, as well as other information on the key elements of the quality program occurring both internally and within Centers of Excellence that relate to the delivery of care to transplant patients. Participates in performance improvement initiatives.

  • Establishes and maintains effective partnerships between KP and Centers of Excellence with the goal of providing total quality and case management for KP members receiving transplant services.

  • Assists in development and maintenance of educational materials for the KP transplant program, including but not limited to, information for members, families, physicians, and Centers of Excellence. Position may participate in operational and educational meetings with Centers of Excellence and KP Regions.

Basic Qualifications:


  • Minimum three (3) years of inpatient experience in critical care, emergency care general medical/surgical services, or utilization management and/or discharge planning.

  • Minimum three (3) years of experience in clinical transplant services or case management (disease management, population management, chronic disease management, complex case management).

  • Minimum three (3) years experience using evidence-based practice.

  • Minimum three (3) years organizing a large patient case load (15 patient for outpatient, 6 for inpatient care).

  • Minimum three (3) years experience in an individual contributor role within healthcare. Education

  • Bachelor's degree in Nursing OR a Master's degree in Nursing is required

License, Certification, Registration

  • Active, valid and unrestricted Registered Nurse License in the state where care is provided.

Additional Requirements:

  • N/A

Preferred Qualifications:

  • Two (2) years Solid Organ Transplant or Bone Marrow Transplant experience.

  • Experience in Cardiology, Pulmonology, GI/Hepatology, Nephrology or Hematology and/or Oncology services as applicable to the specific transplant service

  • Two (2) years experience working with healthplan operations (Medicare, Medicaid, Commercial insurance benefits and coverage, authorizations and denials)

  • Two (2) years experience interfacing within an electronic medical record environment.

  • Certification in clinical transplant coordination (CCTC, ITNS) or case management (CCM) preferred.


TITLE: Transplant Coordinator - National Transplant Services (Full Time - Day)

LOCATION: Silver Spring, Maryland


External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.