Aetna Claims Benefit Specialist in Singapore, Singapore

Req ID: 53850BR

Family Summary/MissionAchieve superior claim and member service performance through an integrated process of operational, quality, medical cost, and resource management meeting and/or exceeding member, plan sponsor, and provider expectations.Position Summary/MissionReceives, sorts and distributes incoming mail; processes and sends outgoing mail according to established procedures. Ensures timely scanning of all incoming claims and other documents into appropriate systems within established turnaround times.Fundamental Components & Physical Requirements include but are not limited to

(* denotes essential functions)• Processing Incoming Mail - Receives incoming mail, sorts by established schemes (may include date stamping, opening, bundling and/or counting). Routes mail to other offices as necessary.• Scans claims and other documents received and routes these documents in proper work queues• Properly re-indexes the claims in other databases, routes priority items and files the daily scanned documents accordingly• Researches missing and/or insufficient information• Tracks items per customer request• Ensures all documents are scanned within 2 working days• Packs to meet mailing standards. Ships via carrier, which meets customer needs and/or apply appropriate postage (may be by meter)• Prioritizes workload and meets the expectations as per job description• Ensures compliance with requirements of regional compliance authority/industry regulator• Adheres to international privacy policies, practices and procedures• Exhibits the following Employee BehaviorsPerformance MeasuresBackground/Experience DesiredPrevious experience in office administrative role or in the insurance industry preferable.Education and Certification RequirementsHigh School graduate or equivalent

Job Function: Claim