Oracle Cloud Customer Notifications Technical Writer 4 in Singapore, Singapore
Cloud Customer Notifications Technical Writer 4
Technical Writer 4 – ProdDev(PRODDEV.TECHWR.IC4):
What you will you do
Learn about Oracle’s CloudInfrastructure (OCI) products and technology to better understand theservices you will be supporting
Creates, develops, plans,writes, and edits operational and customer facing content andcommunications related to planned and unplanned events, upcoming newreleases, or “how to” guides to improve the overall customer experience
As a member of the OCI CustomerNotifications team, you will partner with OCI Operations to create andexecute an internal communication strategy
Work with service engineeringteams to develop root cause analysis documentation for customer impactingevents
Improve our communicationsstrategy for proactive announcements of any customer/tenant impactingevents
Document key learnings andother relevant details as part of the support you provide.
Able to participate in on-callrotation requirements which are shared by all team members to support anycommunication requirements for customer impacting events
Work as part of our extendedsupport team in a startup atmosphere, doing whatever it takes to exceedcustomer expectations.
Continually improve skillsthrough work experience and training
What you need to be successful
8 years’ experience intechnical writing, content development, and/or communications to internaland/or external audiences
Bachelor’s degree, in ComputerScience, MIS or another technical field
Demonstratedability to write clear, concise, engaging content in modern, conversationalstyle for a range of audiences
Clear,persuasive communications in meetings, emails, and other forms ofcommunications
Experience with varied userassistance deliverables, processes, and techniques
Experience writing on-screentext and messages, and reviewing user interfaces to ensure usability andadherence to style standards
Experience with, and knowledgeof, a range of visual information design techniques
Demonstrated proficiency inunderstanding user requirements and implementing them in documentationand instructional videos
Experience working withtechnical resources
Partner with Engineering teamsand resources to develop content and communicates to be consumed byvarious levels/audience personas (technical user, business user,executive)
Good to strong understandingof cloud concepts and platforms
Customer obsession, passion fordelighting customers
Proven ability to quickly learnnew technical domains and train others
Excellent written communicationskills
Maturity, judgment,negotiation/influence skills, analytical skills, and leadership skills
Experience content localizationservices or the ability to translate content from English to Japanese,Chinese, German, or any other widely used language (desirable)
Working knowledge of HTML, CSS,Outlook email templates (desirable)
Working knowledge of SQLqueries, data analysis, and reporting (desirable)
Detailed Description and Job Requirements
Creates, develops, plans, writes and edits operational, instructional, maintenance, test or user manuals for paper, multimedia or web-based publications. Contributes to the timely design, production and delivery/completion of product documentation and document sets.
As a member of the technical writing division, you will organize and prepare information for publication and develop publication concepts for the best communication of subject matter. Review technical information prepared by other staff members for clarity and content. Take an active role in the definition and evolution of standard practices and procedures.
Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. Leading contributor individually and as a team member, providing direction and mentoring to others. BS or MS degree or equivalent experience relevant to functional area. 7 years of software engineering or related experience.
As part of Oracle's employment process candidates will be required to complete a pre-employment screening process, prior to an offer being made. This will involve identity and employment verification, salaryverification, professional references, education verification and professional qualifications and memberships (if applicable).
Job: Product Development
Job Type: Regular Employee Hire