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Marsh & McLennan Digital Broker for Small Enterprises Product Manager in Singapore, Singapore

Working with International Mercer Marsh Benefits Business (MMB) leadership, a core product team and Mercer/Marsh Digital and Technology teams, the successful candidate will be responsible for the design, implementation and launch of a new digital platform. This will include liaison with priority countries to define requirements and journeys, overall project management and input into the product roadmap. The position will report to MMB’s strategy/solution leader who will own the product from a business perspective. This role can be based in any one of several global locations, the team will initially be Singapore and London based, however, we will consider other locations. The Product Manager will manage the activities needed to build and then expand the product globally. This includes active involvement in detailed planning and analysis for pilot countries, prioritizing requirements, supporting releases, go to market activities and on-going product evolution. The Product Manager will be responsible for monitoring and tracking key metrics and recommending and implementing changes based on those learnings. Responsibilities : Manage lifecycle of product from planning/definition through development, launch and ongoing support and evolution. Analyze and assess local country products to define needed user journeys in order to define digital customer experience Work with core team and digital/technology teams to clearly articulate how project fits into larger digital/technology strategy Manage all activities required to prepare product for successful launch through Alpha, Beta and V1 (at scale) Work with global and local business leadership to track and discharge operational requirements associated with product launch and support Monitor and analyze learnings and outcomes through appropriate KPIs and success metrics Develop implementation and rollout playbook to accelerate geographic, product and segment expansion Document based on input from the team country, regional and global responsibilities Prioritize and schedule country releases Liaise with digital, technology and business stakeholders to develop business/project plans and budgets Guide local teams on local activities required Support adjacent projects as required (e.g., distribution, insurance products strategy) Monitor competitor developments Coordinate steering committee meetings and other aspects of stakeholder communication and governance Skills/Experience Needed The successful candidate will: Have significant and proven experience in group insurance across plan design, financing, vendor management, communication and administration Have experience as an account manager or product manager focused on small and/or middle market clients, with knowledge of small business owner/operator needs Understand the insurance underwriting, placement, policy issuance, and enrolment process for medical, life and disability insurances (preferably across multiple countries) and Be familiar with facility/panel approaches to group insurance Have an understanding of Agile methodologies and delivering product through Alpha, Beta and V1 release phases in an accelerated manner Be knowledgeable about insurance and health care digital market developments and pending industry disruption Have experience working across borders, balancing local needs with global standards and communicating effectively across cultures Be able to facilitate meetings and translate ambiguous needs into detailed process maps, client journeys and requirements Be able to lead conversations with local, regional and global subject matter experts Be willing to work outside of regular business hours and travel periodically, commensurate with a global role Familiarity with agile methodologies (i.e., some progress towards attainment of PMI – ACP or CSPO certifications preferred but not required). At Mercer, we make a difference in the lives of more than 110 million people every day by advancing their health, wealth, and careers. We’re in the business of creating more secure and rewarding futures for our clients and their employees — whether we’re designing affordable health plans, assuring income for retirement or aligning workers with workforce needs. Using analysis and insights as catalysts for change, we anticipate and understand the individual impact of business decisions, now and in the future. We see people’s current and future needs through a lens of innovation, and our holistic view, specialized expertise, and deep analytical rigor underpin each and every idea and solution we offer. For more than 70 years, we’ve turned our insights into actions, enabling people around the globe to live, work, and retire well. We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. At Mercer, we say we Make Tomorrow, Today. Visit for more information and follow us on LinkedIn and Twitter @Mercer. Marsh & McLennan Companies offers competitive salaries and comprehensive benefits and programs including: health and welfare, tuition assistance, 401K, employee assistance program, domestic partnership benefits, career mobility, employee network groups, volunteer opportunities, and other programs. For more information about our company, please visit us at: . We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. For more information, please visit us at: . Mercer LLC and its separately incorporated operating entities around the world are part of Marsh & McLennan Companies, a publicly held company (ticker symbol: MMC). Marsh & McLennan Companies & its affiliates aim to attract and retain the best people regardless of their gender expression or identity, marital and civil partnership status, ethnic origin, nationality, age, background, disability, sexual orientation or beliefs. Mercer recognizes the need to balance work and personal commitment. At Mercer we believe all roles can flex. Please speak to us about all available working options. R063257-en R063257