Cummins Inc. NE/SE Asia Service Leader in Singapore, Singapore

NE/SE Asia Service Leader


  • Manages projects to improve the overall effectiveness a function’s Functional Excellence. Manages the design, development and implementation of tools and processes which facilitate the achievement of functional excellence. Partners with functional leadership to identify functional process and talent gaps, and develops improvement plans. Coordinates and monitors the execution of the improvement projects for a given area.

  • Drives improvement projects in common functional processes, tools, and people across CMI Or leads efforts for one business unit or ABO is partnership with Global leaders.

  • Identifies key functional processes, determines key measures, for assigned area.

  • Documents common aspects of key functional processes and works to ensure that processes, tools, and people associated with these processes are available and capable.

  • Participates in the development and maintenance of Statements of Functional Excellence, functional scorecard with measures of functional excellence, and skills matrix of required competencies for the function.

  • Manages the development and maintenance of the Functional Assessment Checklist which is used to identify gaps in functional excellence implementation.

  • Manages sub component of Functional Talent Management processes.

  • Manages the communication process for the function (implementation of the communication strategy)



Customer focus - Building strong customer relationships and delivering customer-centric solutions.

Strategic mindset - Seeing ahead to future possibilities and translating them into breakthrough strategies.

Global perspective - Taking a broad view when approaching issues, using a global lens.

Action oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.

Optimizes work processes - Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.

Business insight - Applying knowledge of business and the marketplace to advance the organization’s goals.

Manages complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.

Drives engagement - Creating a climate where people are motivated to do their best to help the organization achieve its objectives.

Drives vision and purpose - Painting a compelling picture of the vision and strategy that motivates others to action.

Manages ambiguity - Operating effectively, even when things are not certain or the way forward is not clear.

Situational adaptability - Adapting approach and demeanor in real time to match the shifting demands of different situations.

Education, Licenses, Certifications

College, university, or equivalent degree in field appropriate for the function required.


Significant relevant work experience required. Experience leading global initiatives. Experience across organizations and global regions preferred

  • Execute the overall service strategy for the NESEA region

  • Executive responsibility for the regions service profitability and performance ( AOP , WIP, warranty etc)

  • Responsibility to build and maintain capability across the region ( QS, NPS, PITTI elements, local service leaders development and performance)

  • Responsibility to deliver global and local service initiatives ( DSLT, TMS, service tools implementations ( Guidanz, QSSA, QSSM and DBS)


Primary Location Singapore-South West-Jurong-Singapore, Singapore, CDSC

Job Type Experienced - Exempt / Office

Recruitment Job Type Exempt - Experienced

Job Posting Sep 26, 2018, 10:24:18 AM

Unposting Date Ongoing

Req ID: 180005JL