Oracle Oracle DBA Systems Analyst 3-Support in Singapore, Singapore
Oracle DBA Systems Analyst 3-Support
Available to work in 24X7 capability for critical support
Expert knowledge of Oracle Database, Oracle RAC, Oracle ASM.
Strong DBA skills and relevant working experience with Oracle Database 11g, and 12c
Oracle GoldenGate Skills are highly desired
Experience implementing high availability features of Oracle Database
Experience with Engineered systems such as Exadata, Exalogic etc. is a plus
Sharp technical troubleshooting skills
An good understanding of support processes
Ability to manage escalated technical situations & develop action plans
Ability to spot proactive services that benefit of customer
Ability to facilitate issues with Development and Support
Strong analytical skills and independent worker
At least 6 plus years of experience with Oracle Database as an DBA/Consultant/Support Engineer
BS and/or MS in Computer Science or equivalent preferred
Oracle OCP DBA certifications
Some travel may be required for training or customer visit
Singapore citizen with CAT1 Security clearance preferred.
Singapore citizens only.
Detailed Description and Job Requirements
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
As a Senior Systems Engineer, you will interface with the customer
s IT staff on a regular basis. Either at the client
s site or from a remote location, you will be responsible for resolution of moderately complex technical problems related to the installation, recommended maintenance and use and repair/workarounds for Oracle products. You should be highly experienced in some Oracle products and several platforms that are being supported. You will be expected to work with only general guidance from management while advising management on progress/status.
Job duties are varied and complex utilizing independent judgment. May have project lead role. Because of substantial customer interfacing, a demonstrated ability to work with customers on an independent basis with exceptional communication skills, while consistently achieving the highest levels of customer satisfaction is essential. A Bachelor
s degree in Computer Science, Engineering or equivalent experience is preferred with five years related experience. Experience with Oracle
s core products, applications, and tools is important.
Job Type: Regular Employee Hire