Cummins Inc. Order Management Planner in Singapore, Singapore

Order Management Planner


Coordinates engine order and delivery flows for assigned accounts.Works directly with customers to understand needs and keep the customer informed during the manufacturing and delivery process.

Interacts with the customers to answer questions, solve problems, and act as the primary contact for the customer throughout the manufacturing and delivery process.Schedules, facilitates, and oversees daily status and shipment of engines to customer sites; liaises with production plant and customer; understands the capabilities and capacity of the plant and the needs of the customer to act as an advocate for both the customer and Cummins.Actively participates in materials meetings to understand status of delivery; communicates any possible delays in delivery; works with other functions to resolve any issues that could impact customer orders; maintains logs, databases, and other tools to document customer interactions.Works with others to develop customer forecast projections.Coordinates related financial activities such as payment form completion, tracking charges and charge backs; interfaces with financial systems; manages the purchase order placements for the team; analyzes, compares, and reports related financial data.Interfaces and communicates with internal customers; directs people to the appropriate resource; researches solutions and responds to email and phone inquiries.Participates in the development and maintenance of improvement processes; actively participates in self- and team audits and resulting process improvements.Participates productively as a team member.Understands the structure of the organization and develops a strong network across departments; draws on network to answer questions, solve problems, and successfully execute responsibilities.Demonstrates confidentiality in execution of all responsibilities.Performs other duties as required, to get the job done.Travel as required by work.


High school diploma, GED or equivalent required.

Four year experience/education requirement accomplished through one of the following: Bachelors degree, associates degree and at least two years of relevant experience, or at least four years of relevant experience required.


1.Order Management

  • Order Configuration

  • Order Entry and Acknowledge

  • Order Change, Cancellation, Scheduling

  • Inter-Co and Intra-Plant Order management

  • Support APac OMCS teams

  • Plant collaboration

  • Part Number Order Entry

2.Freight & Logistics

  • Perform Goods received into the system

  • Shipping, Delivery & Invoicing


  • Taking ownership of complaint and queries and proactively following through to resolution.

  • Assisting Management and Team Manager with any assigned special projects and providing backup to the team manager when required.

  • Maintaining working cognition of each sales support process for various sales region and communicating issues to team manager.

  • Identifying and escalating consistent or recurring problems with the systems functionality.

  • Assisting in improving and monitoring procedures and processing to ensure the cost effective and the most efficient service.

  • Assisting in preparing and developing the documentation of the organization’s standard policies and procedures towards customer service.

  • Maintain files and documentation in good order and in compliance with established internal procedures


Primary Location Singapore-South West-Jurong-Singapore, Singapore, Generator Technologies

Job Type Experienced - Professional / Office

Recruitment Job Type Office

Job Posting Apr 1, 2018, 7:47:54 PM

Unposting Date Ongoing

Req ID: 1800022T