IBM User Experience Lead in SINGAPORE, Sierra Leone

Job Description

About IBM iX

We think bigger than an agency and more creatively than a consultancy with the power to integrate the whole system. We are IBM iX 2014 and 2015 Advertising Age’s largest digital agency network in the world, leader in Gartner’s 2017 Magic Quadrant for Global Digital Marketing Agencies, and rated by IDC as Leader in Digital Strategy in Asia Pacific.

We are renegades and realists who blend strategy, technology and creativity to tackle every client challenge. We imagine the businesses that will shape tomorrow’s world and help our clients make them real. We uncover insights from data that others can’t see, and deliver progressive ideas through the use of IBM Design Thinking. We ground every strategy with a focus on delivering the ultimate experience – for customers, for employees, for shareholders. Everything we do drives measurable impact at scale. For more information, visit .

Job summary

As Senior User Experience Designer you rapidly turn ideas into engaging and intuitively usable interactive experience designs for omni-channel digital products and services. You are comfortable engaging with client stakeholders, strategists, and technology teams to workshop and define future digital experiences. You contribute your ideas and your deep insights of human behavior, interactive usability and established experience design systems such as Apple or Google. You are comfortable in a highly agile and iterative environment where you translate business concepts into journeys, screen flows and low and high fidelity prototyes. You are comfortable sketching to visualize ideas, following up with detailed annotated wireframes. You interface with developers teams to turn ideas into fully functional systems.

This role requires Subject Matter Expertise (SME) in the following capabilities:

  • Conceptualize, visualize and design user experiences, working in highly collaborative and agile, workshop driven teams

  • Assess an existing site/property for usefulness, usability, visual design, content, and branding

  • Prepare, conduct, and analyze behavioral in-context research events

  • Conduct, prepare notes, and analyze stakeholder interviews to understand key success factors for a project or pursuit.

  • Execute participatory requirements gathering sessions

  • Analyze, synthesize, and organize research data into meaningful themes, categories, and visually compelling frameworks and behavioral models.

  • Develop storyboards and journeys and bring these to life through illustrations

  • Translate complex business and consumer data into infographics and intuitive page & interaction designs

  • Develop and communicate industry-leading creative concepts

This role also involves the following:

  • Provide thought leadership around digital usability and experience design

  • Knowledge of state of the art and emerging digital trends, and how new technologies impact these trends

  • Own experience design related content and estimation in IBM responses to Requests for Information (RFI), responses to Requests for Proposal (RFP), IBM contracts, and IBM Statements of Work.

  • Performs quality review of project deliverables. Leads work sessions and deliverable presentations with client team members.

  • People Management: Mentors junior consultants, engagement managers and other more junior delivery consultants on the proposal and/or delivery teams as appropriate.

  • Ability to accommodate extensive travel at times (50% - 60% or more)

  • Team player, client-facing, results-oriented, strong communicator, can-do attitude and comfortable working in a highly flexible, agile and collaborative environment

Required Technical and Professional Expertise

Preferred Tech and Prof Experience

  • Bachelor's Degree in Design/Communications/Advertising/Journalism/Media Studies

  • Strong portfolio including user research, personas, sketches, wireframes, concepts for native apps and web

  • At least 8 years’ experience designing digital experiences

  • At least 5 years experience in Omnigraffle, Sketch, Axure, InVision or similar

  • At least 5 years experience in Powerpoint or Keynote

  • At least 5 years experience in professional business communications, including oral presentations, written documents, executive presentations

  • Readiness to travel up to 3 days a week on average (home on weekends-based on project requirements)

  • English: Fluent

EO Statement

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.