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Wells Fargo Account Resolution Specialist 4 (EFS) in Sioux Falls, South Dakota

At Wells Fargo, we want to satisfy our customers’ financial needs and help them succeed financially. We’re looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you’ll feel valued and inspired to contribute your unique skills and experience.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

The Payments, Virtual Solutions, and Innovation (PVSI) team includes Operations, Consumer Credit Card, Retail Services, Consumer Deposits, the Innovation Group, Treasury Management, Merchant Services and Wells Fargo Virtual Channels and the professional services teams that partner with these businesses. PVSI's focus is on delivering the next generation of payments and deposit capabilities and advancing our digital and online offerings to design new customer experiences and products. Our guiding principles are to start with the customer, move faster, and partner effectively.

This group provides recovery collections and customer service for EFS (Education Financial Services)

Job responsibilities may include:

  • Expert level role responsible for providing a quality customer experience while working to collect/resolve outstanding account balances.

  • May develop location information about debtors for purpose of collecting past due payments.

  • Works in a professional, customer-centric high volume environment contacting customers to determine reason for payment delinquency and to obtain payment commitment.

  • Has higher level of decision making authority when working accounts.

  • Mitigates risk by adhering to all policies and procedures, as well as local, state and federal regulations.

  • Researches and provides guidance to resolve the most complex escalated inquiries and issues.

  • May assist with compiling statistical reports and other special projects.

Work Schedule: Monday - Friday 8:30-5:00pm, with one weeknight (choice of M, T, W, TH) from 11:30am - 8:00pm.

No weekends!

Required Qualifications:

  • 4+ years of experience in one or a combination of the following: customer contact, customer service, or sales environment, including 2+ years of collections experience

Desired Qualifications:

  • Ability to manage to production goals, deadlines, and various metrics

  • Strong analytical skills with high attention to detail and accuracy

  • Experience managing a pipeline of work from assignment to completion

How to Express Interest in This Job: Wells Fargo invites you to apply for this job at https://employment.wellsfargo.com/psc/PSEA/APPLICANTNW/HRMS/c/HRSHRAMFL.HRSCGSEARCHFL.GBL?Page=HRSAPPJBPST_FL&FOCUS=Applicant&SiteId=1&JobOpeningId=5504349&PostingSeq=1.

All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

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