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Rite of Passage GROUP SUPERVISOR in South Bend, Indiana


The Group Supervisor's work is performed under general supervision and requires knowledge of the policies , procedures, regulations, licensing, and federal, state and local law concerning students within the program and supervised staff. The Group Supervisor exercises considerable independent judgment and authority on a daily basis through direction and supervision of both students and staff in order to meet expectations of the services provided. The Group Supervisor exercises direct control and direction over subordinate staff such as Senior Coach Counselors, Coach Counselors, Night Coach Counselors, transportation, etc. as assigned in the safety, care and around-the-clock supervision of students in the program. The Group Supervisor's duties include participation and authority in decisions involving processes to hire, transfer, suspend, layoff, promote, discharge, assign, evaluate performance, reward or discipline other employees and program delivery.


  • Ensures staff and students adheres to the facility and daily schedule, ensures that the facility (unit, cottage, house, room, dorm, etc.) is on time for all elements and the students participate in all of the scheduled activities.

  • Operates assigned shifts effectively and efficiently while maintaining the proper staff to student ratio for coverage according to licensing standards.

  • Makes critical and so und decisions during emergencies or potentially dangerous situations, conducts group intervention crisis sessions and forms supervisor of concerns as warranted.

  • Promotes a sense of community by teaching and modeling cooperation, respect, and responsibility in the group living environment; encouraging student-to-student, student-to-staff and staff-to-student interaction with one another and creating opportunities for them to do so.

  • Observes behavior patterns of students in order to detect signs of depression, anger, and/or other emotional and situational problems/issues and initiates proper program behavior management and intervention techniques personally and/or through subordinate staff.

  • Encourages and supports the students' academic, vocation, athletic and treatment participation.

  • Facilitates problem solving through active listening, guidance, and conflict mediation with staff and students.

  • Coordinates activities by scheduling work assignments , setting priorities, and directing the work of subordinate employees.

  • Identifies staff development and training needs and ensures that training is obtained.

  • Resolves problems and mediates conflicts encountered during operations, determines appropriate solutions and promotes teamwork. Encourages open communication and informs staff of relevant business issues and their impact on the site and Company.

  • Participates and documents performance, provides feedback, evaluates the work of employees and provides reward and recognition for proper and efficient performance.

  • Documents causes for disciplinary action, recommends/initiates disciplinary action. Responds to formal and informal grievance and prepares written responses in compliance with company policies, procedures and practices.

  • Personally provides and ensures consistent interactive supervision of the students (know where they are and what they are doing at all times) is provided by the coaching staff and provides operational guidance:

  • Living environment,

  • Positive Skill Development Groups,

  • School environment,

  • Community service.

  • Sporting programs,

  • Extra-curricular activities,

  • Student work programs,

  • Student internships.

  • Maintains thorough and accurate records, files, correspondence and statistics; completes necessary documentation (both hand-written and computer-based data entry) in a timely, accurate, complete and legible manner. May include. but not limited to: notations in the shelter log , bed roster. incident reports, late arrivals, sign-in sheets, showers and laundry schedules, and any other forms used or as directed by the supervisor and site requirements.

  • Answers coaching staff complete required records, reports and documentation. Assists coaching staff with the completion of records, reports and documentation.

  • Resolves problems and mediates conflicts involving students and/or staff encountered during daily operations, determines appropriate solutions and/or seeks out assistance from supervisor or higher authority.

  • Communicates and applies policies, licensing requirements, program elements to students and coaching staff Addresses problem areas, disciplinary action, behavior problems, safety violations etc. and coordinates actions with Unit Manager. other designated supervisor and/or or higher authority.

  • Observes and appropriately responds personally and through subordinates to incidents such as assaults on staff and/or students, run-away attempts, program disturbances or orl1er situations threatening the safety, health and/or welfare of the facility. community and daily operations.

  • Performs and ensures staff performs proper safe physical management techniques when situations require and reporting procedures and documentation are completed.

  • Provides conflict de-escalation and mediation involving students, as needed.

  • Ensures facility (unit. cottage, house, room, etc.) maintenance, safety and cleanliness meet health , and safety codes.

  • Manages and monitors facility (unit, cottage, etc.) supplies and needs.

  • Ensures compliance with standards and security safeguards such as room checks; suicide watch protocols, Prison Rape Elimination Act Policies and Procedures. removal of dangerous items and student count I responsibilities.

  • Acts as a positive role model: guiding students and facilitating appropriate behavior about daily living skills, self-care, personal interaction, social relationships and constructive time management.

  • Personally ensures staff maintains appropriate professional boundaries with students and staff: responds to students ru1d staff in a professional and courteous manner; observes and adheres to confidentiality standards.

  • Follows all policies and procedures regarding attendance , including punctuality and notification. Maintains subordinate staff timekeeping requirements.

  • Provides feedback to management regarding the subordinate staff performance, disciplina1y infractions. attendance. training requirements etc.

  • Encouraged to participate in at least 50% of the daily physical activities required of the students.

  • Ensures the highest standard are maintained to prevent illegal, unethical, or improper conduct and to ensure the program remains in compliance with agency licensing and Rite of Passage policies and procedures.

  • Assists with the correction of deficiencies and quality improvement efforts.

  • Attends and participates in all required meetings.


  • Internal applicants must possess 1-year Direct Care experience. Must have completed Initial Qualifications (Tech 22) Training as well as Operations, Treatment and Human Resources Essential Subjects prior to placement in this position.

  • External candidates must have 1-ycar prior experience working with at-risk youth. Must complete Initial Qualifications (Tech 22) Training as well as Operations , Treatment and Human Resources Essential Subjects Training within three months of placement in this position.

  • Supervisory experience preferred.

  • Ability to remain alert, observant, and physically able to respond appropriately to work situations or emergencies including, but not limited to, physical restraint of youth.

  • Regular attendance is essential.

  • Must be able to perform the essential functions of the position without posing a direct threat to the health and safety of themselves and others.

  • Ability to accept and adapt to changes in assignments, methods, environments, and policies.

  • Position requires working with juvenile s who may have committed dangerous aggressive acts. Must possess a high tolerance for working in an emotionally demanding stressful work environment. Must be physically able to perform handling with care techniques (or other restraint techniques, chasing and restraining youth.

  • Working in a 24-hour facility may make the employee subject to working mandatory overtime. If required to operate a company vehicle during the course of employment, must meet the requirements to be an eligible ROP driver. Must possess a current State Driver's License and have an acceptable driving record for the past three (3) year.

  • Ability to pass a criminal background clearance check, drug screen, physical and TB test

  • Ability to perform work with little or no supervision.

  • Ability to utilize resources available to complete assigned projects.

  • Ability to prepare written reports and correspondence (in English).16. Ability to effectively communicate, (in English) both verbally and in writing.

  • Able to work in excess of 40 hours per week with the possibility of a varied schedule.

  • Ability to understand and follow verbal and written instructions (in English)

  • Must be able to maintain a high level of confidentiality.

Rite of Passage is a leading national provider of programs and opportunities for troubled and at-risk youth from social services, welfare agencies and juvenile courts. For 35 years, we have developed and operated a continuum of programs based on the needs of youth and our placing agencies. With an emphasis on evidence-based practices and positive skill development, combined with our supportive and therapeutic approach, our organization is respected by industry experts as a highly effective solution for our youth. Since 1984, over 25,000 youths have entered and completed our programs. Rite of Passage has built its reputation on running life-changing educational treatment programs that positively contribute to the community.

Our employees are dedicated, passionate individuals that are committed to inspiring positive change in the lives of youth. Becoming a member of the Rite of Passage team is more than just a job, it’s an opportunity to create a meaningful career with a company driven by its powerful mission to make a difference.




  • High School or better



  • 1 year: Supervisor experience

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)