Transdev Dispatch Supervisor in South San Francisco, California
At Compass Transportation the Dispatcher Supervisor works and directly supervises the Radio Dispatchers and performs a variety of other functions to ensure that quality transportation service is efficiently delivered to customers. Position performs both field and office assignments at the discretion of the General Manager, Performance Director and Account Managers (AM’s) The Dispatch Supervisor is responsible for ensuring safe and effective delivery of Transportation Services to our customers Work assignments include, electronic communications dispatch supervision and operations control center.
The duties of an Operation’s Supervisor shall include, but are not limited to, the following:
Maintain proper staffing levels for the department based on operational needs.
Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; developing, coordinating, and enforcing systems, policies, procedures, and productivity standards.
Consciously create a workplace culture that is consistent with the overall organizations and that emphasizes the identified vision, guiding principles, and values of the organization.
Assist staff with any questions to ensure proper handling of customer issues or concerns.
Maintain transparent communication. Appropriately communicate organization information through department meetings, one-on-one meetings, appropriate email, and regular interpersonal communication.
Works closely with the Performance Director and AM’s to review; manpower, schedules and bus movement.
Ensure adequate standards are met for attendance and adherence
Review daily operational reports to make sure service goals are met.
Use effective verbal and written communication to distribute the most current information to the team members.
Maintains quality service by enforcing quality and customer service standards; analyzing and resolving quality and customer service problems; identifying trends; recommending system improvements.
Handle’s escalated calls.
Create an atmosphere of professionalism & mutual support among employees.
Must be able to handle multiple situations at once
Generate accurate operational records for the purpose of reporting and analysis
Provides conflict resolution in a union environment.
Carries out supervisory responsibilities including planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Accountable for all “Essential duties and responsibilities” listed above.
Various other duties as needed
Education, Licensing, and Certifications :
College degree preferred or a combination of education and prior work experience.
Two years of experience in managing at a supervisor level or above in a customer service related industry.
Knowledge, Skills and Abilities:
Demonstrated professional example of “living a customer service attitude” as their number 1 priority.
Ability to read and interpret documents such as the employee handbook, procedure manuals, and operational guidelines.
Ability to write routine reports and correspondence. Ability to speak effectively to our customers or employees in the organization.
Requires above average computer expertise, including some use of word processing, and spreadsheets.
Above average ability to define problems, collects data, establish facts, and draw conclusions.
Ability to effectively communicate and interact with all levels of employees.
For more information please visit our website at www.transdevna.com/careers
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
EEO is the Law Poster: http://www1.eeoc.gov/employers/poster.cfm
Drug free workplace
If based in the United States, applicants must be eligible to work in US without restrictions for any employer at any time; be able to pass a drug screen and background check
Requisition ID 2018-9295
Position Category Customer Service/Call Center/Dispatch/Reservationist/Scheduler
Internal Code #TOD
Internal Reference 095
Internal Code 3 Ind2
Company/Division Transdev on Demand (TOD)