Thermo Fisher Scientific Technical Applications Specialist III in South San Francisco, California

Job Description

When you join us at Thermo Fisher Scientific, you’ll be part of a smart, driven team that shares your passion for exploration and discovery. With revenues of $22 billion and the largest investment in R&D in the industry, we give our people the resources and opportunities to make significant contributions to the world.

Location/Division

South San Francisco, CA / Transplant Diagnostics (TDX)

The Transplant Diagnostics (TDX) business (also known as One Lambda) is the worldwide leader in HLA typing and antibody detection assays, and is known for its commitment to quality, service and innovation. Founded in 1984 by Dr. Paul Teraski, a pre-eminent researcher in the field of transplantation, One Lambda is a pioneer in transplant diagnostics. One Lambda’s tests are used by transplant centers for tissue typing, primarily to determine the compatibility of donors and recipients pre-transplant, and to detect the presence of antibodies that can lead to transplant rejection.

One Lambda develops and distributes several lines of HLA typing and antibody detection tests utilizing serological, molecular, ELISA, Flow and Luminex® XMAP® technologies. In addition, One Lambda also manufactures laboratory instrumentation and computer software that are used to simplify and automate testing procedures and final test evaluations. 500 committed employees are working together for achieving their goals, and the in-house life savers “Team Lambda” hold a record in the largest team taking part of Donate Life Run/Walk in 2017.

How will you make an impact?

The Technical Applications Specialist III will gain in depth technical knowledge and skills in one or more product families for our Transplant Diagnostic (TDX) business.

What will you do?

  • Provide technical support through analysis of customer data and provide expert interpretations to customers.

  • Resolve customer product performance inquiries:

  • Analyze product performance conditions and replicate end-user laboratory conditions in order to identify and isolate contributing factors to product performance failures(s).

  • Independently conduct tests and/or experiments to validate proposed solutions.

  • Communicate recommendations to end-users.

  • Maintain professional relationship with development teams for continuous self-training and provide teams with technical findings to supplement R&D’s continuous quality product improvement programs.

  • Perform regular proficiency tests to maintain and demonstrate mastery of technical skills and knowledge.

  • Prepare and present reports and formal presentations to management regarding activities and results as required.

Essential Functions:

  • Develop in-depth and detailed technical knowledge and skills in order to provide technical support to customers, channel partners and sales teams in resolving product performance problems. This includes: installation, operation, training, laboratory investigation, data analysis and interpretation.

  • Own product complaint investigations, root cause analysis, and communicating corrective actions to customers

  • Secondary function is to provide development teams with feedback on performance of assays in hands of customers for further product refinement

  • Maintain a working knowledge of our qPCR product lines

Accountability:

  • Maintain confidentiality of sensitive laboratory data and business information. In addition he/she will ensure that safe laboratory procedures and protocols are followed at all times especially in the application of universal precautions in handling of all blood and blood byproducts

  • Able to maintain the confidentiality of sensitive business and product related information

  • Exercise good judgment, discretion, and common sense in the course of executing the required professional duties and responsibilities

  • Self-motivated and comfortable with decision making

Contacts and Relations:

This position interacts with several departments including product managers, project leaders, scientists, laboratory staff members, sales department teams, marketing and public relations department and management.

How will you get here?

Education / Experience

  • Bachelor of Science in the Biological Sciences or related field

  • Three (3) years of HLA experience

  • Practical bench experience in one or more of these areas: Real-Time PCR. HLA Typing by DNA (SSP); HLA Typing by rSSO (SSO);

Knowledge, Skills, Abilities

  • Microsoft Office (i.e. Word, Excel, and PowerPoint)

  • One Lambda Tissue Typing Trays, Lambda Cell Trays, Lambda Antigen Trays, MicroSSP, LABType, LABScreen, SeCore, AllType NGS, and FlowPRA

  • One Lambda Analysis software HLA Fusion

  • Exercise independent discretion and judgment in execution of his/her duties

  • Communicate effectively, both orally and in writing with management, staff members and third parties (customers and channel partners)

  • Maintain high professional corporate image at all times with third parties

  • Maintain confidentiality of sensitive laboratory and business information; perform computer data entry in a conscientious manner

  • Plan and organize oneself in a reliable and consistent manner

Training Requirements:

  • Complaints Process TDX SSF

  • Microsoft Office

  • All TDX SSF reagents and software

Working Conditions/Physical Requirements:

  • Able to work in a laboratory setting working with human blood and/or tissue products

  • Able to occasionally sit in front of monitor utilizing PC for data input and/or analysis

  • Ability to lift packages and materials up to 25 lbs. as required

At Thermo Fisher Scientific, each one of our 70,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer.

Apply today! http://jobs.thermofisher.com

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

If you are an individual with a disability who requires reasonable accommodation to complete any part of our application process, click here at https://jobs.thermofisher.com/page/show/eeo-affirmative-action-statement#accessibility for further assistance.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.