Shell Territory Manager in South West England, United Kingdom

91388BR

Job Title:

Territory Manager

No. of Positions:

1

Job Description:

What’s the role?

This is Field-based customer facing role in the UK Direct Lubricants Sales Team predominantly working with our Car Franchise Workshop customers across the territory of South West England. You will be provided with a job-allocated car.

Main objectives of the role are

  • Manage respective sites from an operational perspective, maintaining and developing customer relationships

  • Using Customer relationships to influence sites behaviours and reinforcing the agreement between a sites HQ and Shell as outlined by the KAM.

  • Maximise conversion and/or share of wallet of new/existing contracts signed by respective Key Account Manager (KAM) across respective customer territory

  • Drive implementation at site level of marketing initiatives agreed at Head Office level between the customer and the Key Account Manager.

  • Support the KAM to identify and execute commercial opportunities.

  • Manage respective sites from an operational perspective, maintaining and developing customer relationships.

  • Using Customer relationships to influence sites behaviours and reinforcing the agreement between a sites HQ and Shell as outlined by the KAM.

  • Maximise conversion and/or share of wallet of new/existing contracts signed by respective Key Account Manager (KAM) across respective customer territory

  • Drive implementation at site level of marketing initiatives agreed at Head Office level between the customer and the Key Account Manager.

  • Support the KAM to identify and execute commercial opportunities.

Description & Accountabilities

  • All sites (Ship Tos) to be contacted on a quarterly basis (F2F or by phone as determined by Key Account Manager KAM). Visiting sites based on priority of actions and return on investment.

  • Record all calls within the Ship to tracker detailing outcomes & follow ups

  • Ensure all sites are 100% grade compliant. Reporting back to KAMS for support if needed.

  • Using Volume Reports to identify low volumes/leakage at sites and then investigating with site.

  • Share volume reports with Service / Parts Managers to drive optimum performance

  • 1L Top Ups - influencing Service Managers to adopt the 1L top up process which is agreed by the HQ, reporting back to the KAM any non-compliance.

  • Deliver 1L Top-Up Training to improve 1L Top-Up Penetration performance across respective territory.

  • Ensure Sites are fully aware of the “Ways of Shell”, and the various surcharges within. Essential sites take ownership of their responsibilities.

  • Ensure all sites are HSSE compliant

  • Ensure all sites are aware of any relevant marketing material and how to order.

  • Bulk optimisation - ensure each site optimises their tank capacity & order patterns to yield efficiencies

  • Ensure all tanks are correctly labelled

  • Offer Market Hub support

  • Ensure all sites are set up with electronic invoicing

  • Effectively on-board new sites in conjunction with KAM, Marketing, Supply Chain, Delivery Responsibilities & Technical.

  • Maintain up to date customer contact list

  • Reactively respond to any site queries between scheduled visiting / phone calls.

  • Share best practice with the team and feed any competitor intel back to KAM

Auto req ID:

91388BR

Country of Work Location:

United Kingdom

Company Description:

Shell started operations in the United Kingdom more than 110 years ago. Since then we have grown into a leading innovative oil and gas company that rewards its employees by investing heavily in their careers and learning. Our people are our greatest asset, and our commitment to your career will see you thrive in a work environment that offers an industry-leading development programme. When your ideas travel, Shell will benefit and innovation will thrive. Shell has a key role to play in helping meet the UK’s growing energy demand, whilst using innovative technologies to develop cleaner energy. We are the largest FTSE 100 company in the UK by market capitalisation, and make a significant contribution to the UK economy. As well as processing 35% of the gas coming into the UK, we serve more than four million customers at our filling stations each week. Shell employs some 6,400 skilled staff as well as many contractors.

Disclaimer:

Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date.

Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Royal Dutch/Shell Group companies around the world.

The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand.

Shell is an Equal Opportunity Employer.

Work Location:

London - Strand

Requirements:

What we need from you

We are looking for a recent graduate, that ideally has a commercial and sales background. You will be a highly motivated self-starter that thrives on building strong customer relationships to deliver great results. You will have a full UK driving licence.

Beyond that, we’d like to see the following:

  • Excellent interpersonal skills with the ability to quickly build rapport and trust with external stakeholders at multiple levels.

  • Ability to influence others by articulating well the value of initiatives.

  • Understands complex stakeholder structures within complex customer accounts.

  • Ability to manage interfaces and relationships within the business

  • Must be highly-organised with a passion to deliver for both the Customer & Shell

City, State (if applicable):

South West England