Home Depot PRO ACCT SALES ASSOCIATE in Springfield, Ohio

POSITION PURPOSE

Pro Account Sales Associates are primarily responsible for developing one-on-one relationships with and

selling products to industrial, commercial and other professional customers. They achieve this by

creatively and proactively pursuing new business and utilizing prospecting to make contact with

customers. Key responsibilities for this position include providing outstanding service to customers

through the sharing of product knowledge of all store departments and developing and maintaining

professional customer relationships paying special attention to customers needs and solutions. Pro

Account Sales Associates must have thorough knowledge of all departments and how to use the products

in each department. This position also involves acting as a sales associate on the floor including all

associated duties (e.g., keeping work area clean and organized). Each associate has the responsibility of

providing a safe working and shopping environment by following all safety policies & standards,

completing specified safety training, immediately correcting hazards & unsafe conditions or reporting

conditions to the Manager On Duty, and working safely as not to endanger themselves, co-workers,

vendors, or customers.

MAJOR TASKS, RESPONSIBILITES AND KEY ACCOUNTABILITIES

Provide Pro customers with excellent service

Is knowledgeable about products and services offered by The Home Depot

Resolves customer issues and recovers customers

Assesses customer needs and offers additional products or services, as appropriate

Ensures department is in-stock, clean, and shoppable

Produces and develops sales leads

Follows safety policies and procedures and works safely

Inspects department frequently for unsafe conditions and behaviors

NATURE AND SCOPE

  • Due to forklifts and other heavy equipment traveling through the store, temporary cracks may appear in the floor, causing an uneven walking surface

  • The warehouse environment can be dusty and noisy

  • Doors are frequently open, causing drafts and interior temperature changes

  • Floors around work area may become slippery during wet weather conditions

  • May have to handle merchandise and work with tools with sharp edges

  • Passing forklifts emit gas fumes

  • Tools, supplies and related merchandise may contain hazardous materials

ENVIRONMENTAL JOB REQUIREMENTS

Environment:

Usually in a comfortable environment but with regular exposure to factors causing moderate physical discomfort from such things as dust, fumes or odors.

Travel:

Typically requires overnight travel less than 10% of the time.

Additional Environmental Job Requirements:

Physical Job Requirements

Bending, stooping, reaching, twisting, lifting, pushing, pulling and moving items

  • Requires the ability to move around the store and maneuver merchandise when necessary

Responding to public address system announcements

  • Requires ability to respond to customer service calls, personal pages and general information announcements

Moving and Standing

  • Requires moving around the store to assist Customers

Identifying and reading reports, tickets and UPC labels

  • Requires recognizing, identifying and using merchandise and necessary reportsMINIMUM QUALIFICATIONS

Must be eighteen years of age or older.

Must be legally permitted to work in the United States.

Additional Minimum Qualifications:

Education Required:

The knowledge, skills and abilities typically acquired through the completion of a high school diplomas and/or GED.

Years of Relevant Work Experience: 0 years

Physical Requirements:

Must continuously stand or walk or regularly requires lifting/handling/carrying material or equipment of moderate weight (8-20 pounds).

Additional Qualifications:

Preferred Qualifications:

2+ years experience as Sales Associate

Knowledge, Skills, Abilities and Competencies:CUSTOMER SERVICE STANDARDS

  1. Quality Service – Makes customers the first priority, actively seeks out customers, greets all customers, offers assistance

  2. Product Knowledge – Demonstrates a high level of knowledge of products, services and procedures in assigned area and nearby departments, knows priority SKUs

  3. Solutions - Seeks to fully understand the customers needs, provides customer with the best solution even if it involves a markdown, contacts other associates/leaders as needed; until

customer s need is met

  1. Respect – Treats customers in a sincere, appreciative manner and thanks them for their business, minimizes their time in the checkout line, acknowledges waiting customers and thanks for shopping with The Home Depot

  2. Project Focus – Asks customers about their project and provides appropriate related items and services for total project, sells the whole project

  3. Selling Skills - Promotes products and services using Greet-Qualify-Recommend-Close, resolves customers concerns; executes “Good, Better, Best” strategy

PROFESSIONAL STANDARDS

  1. Professionalism - Acts with integrity, maintains professional appearance, shows courtesy, has a positive, enthusiastic approach to work and takes pride in their work

  2. Working Relationships- Works effectively with others, resolves conflict, listens well, and shares knowledge with others

  3. Personal Development – Takes an active role in growing skills, abilities, and product knowledge, and seeks further understanding of all aspects of the business

  4. Openness– Treats all associates with respect, is considerate of others viewpoints, and accepts change We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.