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Chenega Corporation Maintenance Dispatch Coordinator in Springfield, Virginia

Description

CHENEGA TECHNICAL INNOVATIONS

Company Job Title: Maintenance Dispatch Coordinator

Clearance: Background Investigation

Location: Springfield (Newington), VA

Reports To: Maintenance Dispatch Coordinator Supervisor

FLSA Status: Non-Exempt, Full Time, SCA, Regular

Executive Order 13495, The Non Displacement of Qualified Workers Under Service Contracts provide first right of refusal to incumbents on contracts. If the position is accepted by the incumbent on the job, other application/resume of non-incumbents will not be reviewed.

Summary:

The Maintenance Dispatch Coordinator receives, records, and distributes work orders to service crews upon customers' requests for service. The Maintenance Dispatch Coordinator will be required to work shift work that includes nights, weekends and Holidays.

Duties and Responsibilities:

  • Receive, record, and distribute work orders to service crews upon customers' requests for repairs and services on Government mobile and stationary equipment

  • Record information, such as name, address, article to be repaired, or service to be rendered

  • Prepare work order and detailed notes

  • Distribute order to service crew

  • Schedule service calls and dispatch service crew. All information is recorded in a Government program entitled Maximo.

  • Call or write the customer to insure satisfactory performance of service

  • Keep record of service calls and work orders

  • Dispatch orders and relay messages and special instructions to mobile crews and other departments using radio or cellular telephone equipment.

  • Other duties as assigned

Minimum Qualifications : (To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.)

  • High School Diploma/GED required, Associates Degree preferred.

  • 2 years’ experience in a general Help Desk or Customer Service position, preferably in a maintenance environment.

  • Must have a valid driver’s license.

  • Must pass a CBP Background Investigation.

Knowledge, Skills and Abilities:

  • Experience with HTEE is preferred.

  • Strong organizational skills, ability to prioritize and multi-task.

  • Proficient in Microsoft Office Suite, i.e. Word, Excel, and Power Point.

  • Ability to work shift work that includes nights, weekends and holidays

  • Strong oral and written communication skills

Physical Demands: (The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

  • While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is frequently required to walk; use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to stand; climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision.

Work Environment: (The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.)

  • The employee will normally work in a temperature-controlled office environment, with frequent exposure to electronic office equipment.

  • During visits to areas of operations, may be exposed to extreme cold or hot weather conditions. Is occasionally exposed to fumes or airborne particles, toxic or caustic chemicals, and loud noise.

Chenega Corporation and family of companies is an EOE.

Equal Opportunity Employer/Veterans/Disabled

Native preference under PL 93-638.

We participate in the E-Verify Employment Verification Program.

Primary Location: United States-Virginia-Springfield

Organization: Chenega Technical Innovations
Strategic Business Unit: Military Intelligence and Operations Support
Security Requirements: Background Check
Job Schedule: Full Time Non-Exempt
Recruiter: Melody Parsons
Req ID: 1900003749

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