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Hill-Rom Service Operations Manager in St Louis, Missouri



  • Provide direct supervision, leadership, and coaching for a multi-site staff by recruiting, hiring, training and developing associates.

  • Facilitate a culture for a diverse work group.

  • Establish reputable working relationships with sales colleagues, as well as with other departments, external customers and suppliers to ensure strategic cross-functional cooperation and success

  • Conduct biannual/annual performance reviews to ensure performance expectations are set, monitored and executed.

  • Be a change champion by developing associates and establish an environment for open and proactive communication.

  • Achieve operational results by achieving all key performance metrics in the areas of safety, development, customer satisfaction, operations improvements and cost containment to reassess priorities and realign goals.

  • Develop key project plans to justify personnel and equipment requirements and execute to completion.

  • Total responsibility for assigned inventory accuracy.

  • Achieve financial results by driving profitability in service revenue through the efficient execution of service resources to complete contract terms and conditions.

  • Direct responsibility for FFS generation and meeting set targets while assisting in service revenue retention through the compliance of service contract performance to plan and renewal based on performance and value of service provided.

  • Maintain proper cost measures to achieve results within the financial plan.

  • Meet or exceed customer satisfaction through related metrics such as elapsed time, open calls, capital contract compliance, 24-hour repairs, etc.

  • Partner to develop and present quarterly business reviews to customers.

  • Identify and resolve problems, effectively and expeditiously and strive to provide consistent communication.

  • Ensure compliance by demonstrating, instructing and monitoring of all federal, state, and local regulations and company policies while monitoring to ensure the implementation of all continuous improvement opportunities for all operational processes and standards.

  • Create and maintain a safe work environment while participating in, and leading safety initiatives such as investigation of incidents and implementation of counter-measures.

  • Single or multi-site locations with 7 to 28 non-exempt and exempt associates.

  • Perform all personnel-related activities, including hiring, disciplining, developing, coaching, providing work performance evaluation, and termination.

  • Annual objectives are solution oriented and relate to sales and service KPI’s.

  • Must have the ability to exercise independent judgment to ensure alignment with the overall business strategy.



To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

  • Bachelor’s Degree required.

  • 5 years progressive supervisory experience (related industry preferred).

  • Ability to travel overnight and up to 50% within the geographic assigned area.

  • Proficient computer skills in Microsoft Office.

  • Proven competence in communicating vision and aligning staff’s performance while establishing goals and standards to coach, develop, recognize and reward.

  • Demonstrated ability in building customer relationships, working as a team player, and following-up and following through.

  • Must live within geographic area assigned or willing to relocate.

Job: Technical Service

Primary Location: United States-Missouri-St Louis

Schedule Full-time

Travel Yes, 10 % of the Time

Posting Entity Hillrom

Req ID: 19123648