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American Water Sr Director Operations (Large1) in St Louis, Missouri

Founded in 1886, American Water is the largest and most geographically diverse publicly traded U.S. water and wastewater utility company. With headquarters in Camden, NJ, the company employs over 7,000 dedicated professionals who provide regulated and market-based drinking water, wastewater and other related services to an estimated 15 million people in 46 states. To learn more about American Water and additional career opportunities, visit

Primary Role

Direct the state development, management, and operation of the facilities and personnel of the Company engaged in the operations functional areas of Distribution, Collection and Customer Field Service.

Key Accountabilities

Prepare and manage operations, maintenance and state construction, for network assets within established budgets. (10%)

Serves as point of contact to local regulatory, political and community agencies. (10%)

Direct the implementation of standards, targets, policies, and plans to ensure the continuing and increasing operational efficiency, effectiveness, and profitability. (10%)

Ensure that operational integrity (quality, environment, reliability, health, safety, security, etc.) is maintained. (10%)

Develop and direct cost effective solutions to meet customers’ expectations and technical requirements and to encourage best practice and innovation throughout all operational areas. (10%)

Implement effective reporting processes. Provide analysis of information required for various reports, budgets, and business plans to state leader. (10%)

Implement and foster the coaching and development of employees, including idea generation, within respective functional areas.

Support Directors and local operational managers in ensuring effective people management policies and practices are developed and implemented (e.g., time and attendance, workforce management, etc.) and ensure resources are developed and deployed appropriately.

Support local Operational Managers in developing relationship with local/state leaders and organizations.

Support local/area Managers in union labor issues by providing guidance and direction.

Continue to reinforce the importance of developing a diverse workforce.

Support the Business Development function in the operational analysis pricing and integration of water and wastewater business opportunities in both the regulated and non-regulated markets.

Work collaboratively with other functional leads to mitigate business risks.

Implement effective communications at all levels of our operations.

Provide effective leadership that will enhance our abilities to be flexible to changing business environments.

Contribute to effective communication by listening and providing constructive feedback; supporting the creation of an open and honest work environment; cascading and sharing knowledge and information relevant to other members of the team and colleagues across the business. (40%)


Knowledge of the state regulated water business and regulations impacting the business as well as applicable regulations, requirements, and trends within water business.

Knowledge of company policies and procedures and management theories, practices, and trends,

Expert knowledge of process and operational areas.



Seven (7) to Ten (10) years managing operational areas and operating units, managing, meeting and stretching performance targets.


Bachelor’s Degree in operational discipline, management, or related technical discipline or equivalent.

Advanced degree preferred.


Prioritizes & Role Models Safety


Develops Talent

Plans, Aligns, & Directs

Drives Engagement

Decision Quality

  • Join American Water...We Keep Life Flowing*™

  • American Water is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants* based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because he or she is an individual with a disability, protected veteran or other status protected by federal, state, and local laws.