Travelers Application Support Engineer in St. Paul, Minnesota
Application Support Engineer
Primary Job Duties & Responsibilities:
Evaluates systems specifications regarding customer requirements, transforming specifications into cost-effective, technically correct solutions. Prioritizes work and manages projects within established budget objectives and customer priorities. Responsible for establishing and managing to established quality control and security protocols. Provides the division, department and business area management with timely and accurate information regarding the status and performance of the assigned project(s). Leverages technology to develop, redesign and/or implement optimal technology solutions. Builds, leverages, and maintains effective alliances across technical and business community. Interacts with customers to achieve efficient, effective results. Multi-tasks, prioritizes according to business priorities and production availability requirements. Other duties as assigned.
Job Opening ID:
Weekend work hours: 3 to 4 times per year with version implementations; on-call support
Overnight work hours: on-call support
Holiday work hours: on-call support
Equal Employment Opportunity Statement:
Travelers is an equal opportunity employer.
Job Specific & Technical Skills & Competencies:
Advanced knowledge of one or more of the following technical skills is ideal:
Foundational IT Infrastructure: Security (SiteMinder, Active Directory); IIS Websites (URL and SSL / Port configurations, CERTS), Web Server Load Balancing
Operating Systems: Windows 2016; Linux RHEL7; Web Site Maintenance via IIS
Software: .Net C# using MS Visual Studio 2015+, MS SQL Server Management Studio, MS Office (Word, Excel, Visio);
Applications: Web Connect, Akamai, Infogix,
Knowledge of process discipline and IDLC methodology: UCD, Jenkins, Remedy (Service Requesta and Change Tickets)
Under general supervision, demonstrates a thorough understanding of the activities performed related to engineering support, installation and/or operations of infrastructure technologies. Plans at an operational level designing and developing technology solutions interfacing with appropriate customers, management and technical resources. Facilitates and/or participates in the design, development, and implementation of large complex technology solutions supporting one or more business and/or technology areas. Develops and implements appropriate solutions that may involve multiple platforms, databases, software/hardware technologies and tools. Strong ability to multi-task in an environment of changing priorities.
Education, Work Experience & Knowledge:
Bachelor's degree in Technology or a related field preferred. 5 years of experience in Technology preferred. Experience providing technical direction to project teams preferred. Working knowledge of infrastructure technologies such as coding/programming, Database, and server (web server).
Knowledge of server support, application deployment and C#, SQL and Java is ideal.
Operates standard office equipment
High School diploma or equivalent required. 3 years of experience in Technology required.
Solid reputation, passionate people and endless opportunities. That's Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.
Licensing or Certificates:
Hartford - Connecticut - United States
St. Paul - Minnesota - United States
We are committed to valuing the diversity that exists among our workforce, our business partners, our customers and our communities. With respect to our workforce, we are committed to not only increasing diversity in our hiring at all levels but also fostering an inclusive environment where all employees, regardless of race, color, religion, gender, gender identity, age, national origin, disability, veteran status, marital status, sexual orientation, genetic information or any other status or condition protected by law, can develop and thrive.
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