Travelers Associate, HR Operations in St. Paul, Minnesota
Associate, HR Operations
Primary Job Duties & Responsibilities:
Understands and applies concepts of processes, procedures, workflows, and practices required to effectively provide guidance and resolution to employees specific questions in a timely and accurate manner. Inquires may be initiated via phone, email, and/or fax regarding payroll, benefits, leaves of absence, pension, staffing, position management. Position requires research, analyzing and resolving issues utilizing PeopleSoft and internal reference materials. Tracks all inquires and escalates to other areas within HR Operations when appropriate via case tracking system to maintain accurate documentation of all questions/concerns from employees and retirees for reporting purposes. Ensures all policies and procedures are kept up to date and provides input for ideas and suggestions to improve workflow processes. Position may work on special projects as assigned. Perform other duties as assigned.
Job Opening ID:
Equal Employment Opportunity Statement:
Travelers is an equal opportunity employer.
Job Specific & Technical Skills & Competencies:
Demonstrated customer service orientation, good verbal and written communication skills, results driven, excellent organization, able to adapt to different communication styles, ability to resolve conflict, analytical, and prioritization skills. Proficient in the following personal computer applications: Word, Excel, Database, and mainframe applications; email, etc. PeopleSoft system preferred.
Serves as the primary contact to handle and process requests from current and past employees, retirees and internal and external customers regarding questions that are related to payroll, time tracking system, benefits, leaves of absence, compensation, pension, position management and other related areas or HR transactional questions. Gains understanding and knowledge of Travelers HR policies and practices.
Education, Work Experience & Knowledge:
Post high school education in Human Resources preferred. 1+ years of HR or related customer service experience preferred.
High school degree or equivalent required.
Solid reputation, passionate people and endless opportunities. That's Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.
St. Paul - Minnesota - United States
We are committed to valuing the diversity that exists among our workforce, our business partners, our customers and our communities. With respect to our workforce, we are committed to not only increasing diversity in our hiring at all levels but also fostering an inclusive environment where all employees, regardless of race, color, religion, gender, gender identity, age, national origin, disability, veteran status, marital status, sexual orientation, genetic information or any other status or condition protected by law, can develop and thrive.
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