Travelers Audio-Visual & Meeting Services Specialist in St. Paul, Minnesota
Audio-Visual & Meeting Services Specialist
Primary Job Duties & Responsibilities:
Support AV strategy, equipment standards, processes/procedures. Work with Corporate Communications, Corporate Events, Corporate Real Estate on AV equipment/meeting room needs. Provide AV support for corporate meetings and special events, and all aspects of in-house video production, including setup, filming, editing, and distribution of media. Support streamed events (scheduling, coordinating meetings, verifying roles and tasks, following up, acting as on-site troubleshooter, preparing for and scheduling replays). Support a wide array of audio-visual presentation and communications solutions, including audio and video streaming (involves testing, maintaining communications with offsite participants [e.g., e-mailed questions for real-time response by presenters], correcting lighting and sound, preparing PowerPoint slides for inclusion in streamed event, recording on DVD, editing taped event and posting on Inside-TV for streamed replay, scheduling replays). Recommend and implement upgrades in training/meeting facilities. Provide continuous improvement through solicitation of customer feedback. Help maintain Claim U equipment to provide an effective learning/meeting environment. Support the needs of training staff, employees in classes/meetings, and visitors with appropriate facilities, equipment, connectivity, timeliness, and quality of support services. Set up and provide basic training for participants in videoconference calls; troubleshoot. Help resolve problems in systems and facilities, working with Voice Engineering, Network Control, IS, and others. Support the maintenance of audio-visual equipment and facilities. Serve as interim AV Manager when Manager is out of the office.
Job Opening ID:
Equal Employment Opportunity Statement:
Travelers is an equal opportunity employer.
Job Specific & Technical Skills & Competencies:
Ability to manage variety of projects simultaneously to ensure their timely, accurate, and high-quality completion. Ability to prioritize, schedule, and monitor a high volume of tasks. Must take initiative, strong commitment to customer service, high level of attention to detail, ability to manage continual deadline pressures and changes in priorities. Analytical and problem-solving skills; must be able to respond quickly to crises and to provide creative solutions. Strong communications skills to work effectively with internal clients and external resources.
Support audio-visual support functions for the Enterprise, working with employees and vendors. Support daily service and special events, ensuring high-quality services and optimal customer satisfaction. Provide presentation and communications support and production services for corporate meetings and special events, including audio- and videoconferencing, audio-visual equipment, audio and video-streaming, and presentation capabilities. Work to maintain state-of-the-art audio-visual and presentation equipment, systems, and facilities. Consult with field offices on audio-visual equipment and support.
Education, Work Experience & Knowledge:
College degree preferred. Prior experience in audio-visual and/or conference center operations preferred.
High school diploma or equivalent required.
Solid reputation, passionate people and endless opportunities. That's Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.
St. Paul - Minnesota - United States
We are committed to valuing the diversity that exists among our workforce, our business partners, our customers and our communities. With respect to our workforce, we are committed to not only increasing diversity in our hiring at all levels but also fostering an inclusive environment where all employees, regardless of race, color, religion, gender, gender identity, age, national origin, disability, veteran status, marital status, sexual orientation, genetic information or any other status or condition protected by law, can develop and thrive.