Northwell Health Ambulatory Care Clerk in Staten Island, New York

Req Number 001UVF

Job Category Clerical

Job Description


Performs registration, scheduling, medical record preparation and related clerical duties in support of the ambulatory patient care setting.

Responsibilities Include:

  • Greets and directs visitors to appropriate locations while maintaining patient confidentiality.

  • Interviews patient or representative to obtain required demographic and insurance coverage data. Instructs patient/guardian of documentation required for visit.

  • Secures patient/guardian signatures on required forms as per department policies and procedures. Ensures all information is complete and accurate.

  • Enters information obtained into department computer system. Acknowledges patient visit in computer to close out encounter.

  • Verifies insurance coverage by telephone and/or electronically.

  • Adheres to National Patient Safety Goals by identifying every patient by full name and date of birth.

  • Makes patient appointments in accordance with criteria established by individual providers. Requests related patient test results from appropriate locations, as requested. Contacts patients to cancel and reschedule appointments, as required.

  • Performs appointment follow-up and reschedules patients, as required. Documents activity in on patient’s medical record.

  • Creates or obtains medical records for scheduled patient appointments. Prepares medical records by reviewing for demographic sheets, consents, test results, consult reports and inserting progress notes, etc. Identifies missing information and notifies attending physician if unable to obtain.

  • Screens and transfers telephone calls, answers questions, records and relays messages appropriately.

  • Validates visitor parking and issues Metro cards, as required.

  • Gathers patient medical records for peer review or other quality control projects, as required. Obtains patient medical records from storage location medical records, as required.

  • Reports complaints, hazardous conditions and equipment malfunction to appropriate personnel in accordance with policies and procedures.

  • Compiles and calculates various statistics and quality control information, as required.

  • Performs related clerical duties such as filing, photocopying, etc.

  • Performs related duties, as required.


  • High School Diploma or equivalent, required.

  • Must pass Site training program within the normal probationary period.

  • Minimum of six (6) months prior related clerical experience, required.

  • Working knowledge of computer applications, required.

  • Ability to communicate effectively in English (verbally and in writing).