Oracle Team Lead - Communications SaaS in Taguig City, Philippines

Team Lead - Communications SaaS

Preferred Qualifications


The Communications SaaS Operations team is an integral part Oracle’s Communications Global Business Unit which provides integrated Communications and Cloud solutions. The Communications SaaS Operations team provides the Communications SaaS solutions technical, functional, and operational support link between Level 1 support, IaaS and PaaS operations teams, and SaaS application development teams for Oracle’s Communication Global Business Unit.

Position Description:

Communications SaaS Operations Engineer will provide 24x7x365 coverage, on a per shift basis, for the operations and maintenance of mission critical Communications SaaS offerings deployed in production Cloud Platform (IaaS and PaaS) and Database environments. The team’s primary responsibility is to manage and maintain the SaaS applications hosted within the Cloud Infrastructure, diagnose, debug and resolve customer reported issues on Communications SaaS solutions, working in partnership with Cloud Operations and other teams, and developers. The team members continually exercise and grow diverse skills, as they deliver the highest quality support possible to customers.

Roles and Responsibilities:

Perform day-day operational activities in support of SaaS offerings production “Service Level Agreement”.

Perform duties as defined by Incident Management, Change Management processes.

Participate with the investigation, documentation, and resolution of issues affecting production systems.

Interact frequently with management and development colleagues on technical and functional topics related to operational and support aspects of SaaS products and services.

Quickly master technical and functional areas to perform the duties assigned.

Motivated to learn cutting edge Cloud computing technologies, tools, and services.

Lead the implementation of new customer environments, go-live activities, and day two operations/support.

Contribute to develop and mentor junior staff

Preferred Qualifications:

Experience with programming in a high level language such as Python, Perl or Java.

Experience with microservice architecture, APIs (REST API) and container-based deployment (Docker)

Experience with web-based/Cloud-based software version control tools such as GitLab-CI, GitHub, Git (command-line)

Experience with relational databases, SQL language, and Database Management tools.

Fundamental understanding of cloud orchestration tool (e.g. Kubernetes, Docker Swarm).

Fundamental understanding of DevOps, Agile, methodologies and practices.

Fundamental understanding of ITIL practices

JIRA and Confluence experience is also desirable.

Summary of Qualifications:

Degree major in Computer Science, Engineering, other Technical major, or equivalent work experience.

Technical problem solving capabilities and the ability to breakdown complex problems across multiple domains.

Experience with networking and the OSI model.

Experience with continuous integration environments (CI/CD) and continuous delivery/deployment tools (Jenkins)

Fundamental understanding of monitoring, analytics tool/applications, such as ELK, Kibana dashboards, and Grafana

Experience with production support processes and tools such as: Incident Management, Change Management, Ticketing Systems, Service Level Agreements, Escalation processes.

Excellent communications skills - verbal and written English

Motivated to learn multiple, cutting edge technologies in the cloud industry

Technical problem solving capabilities and the ability to breakdown complex problems across multiple domains

Experience with Linux operating system and administration with shell scripting languages

3-5 years’ experience

Work Environment:

Work location is Taguig City, Philippines. The role requires working in rotational shifts, including on weekends and public holidays24x7x365 coverage Operations model.

Detailed Description and Job Requirements

Define, design, and implement network communications and solutions within a fast-paced, leading edge database/applications company.

Perform performance trend analysis and manage the server/network capacity. Propose client configuration and implement technical solutions to enhance and/or troubleshoot the system. Work with others to define, coordinate vendor purchase needs. Responsible for support documentation as well.

Job duties are varied and complex utilizing independent judgment. May have project lead role. 5 years of related experience in a medium to large network distributed and computing environment. BS in Computer Science or related field.

Job: Information Technology

Location: PH-PH,Philippines-Taguig City

Job Type: Regular Employee Hire

Organization: Oracle