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Cummins Inc. Advanced Electrical Services Technician in Tampa, Florida

Advanced Electrical Services Technician

Description

If you want to develop your career with the industry leader who gives you the innovative technology you love to work with and empowers you to deliver a service you can be proud of – then this is where you need to be.

Extraordinary Technology Requires Extraordinary Technicians!

Our Distribution business delivers reliable, durable, high performing products for our global partners. You are key to our customers’ success. Working with industry leading technology and diagnostic tools, you’ll deliver solutions that build your knowledge base and fuel your career.

Cummins is looking for aTechnical specialist and primary customer support contact to diagnose and execute complex repairs to generators and components at the customer’s site.As part of Cummins, we will add to your current skills by providing training, encouragement and growth within a teamwork environment. We invest in your professional growth by providing you with education and training opportunities to keep current on industry standards and products. You will gain valuable knowledge of the diesel engine industry and skills that will last a lifetime.

Responsibilities:

  • Establishes and continually develops productive customer relations and ensures prompt and efficient attention to customer needs

  • Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete complex repairs at customer site.

  • Performs preventative maintenance activities as per documented schedules and standards on power generation products in the field

  • Escalates unresolved issues to product specialists / Supervisor

  • Coaches and develops technicians and/or apprentices and transfers knowledge and experience to others; may provide work direction; may review of repair plans, parts lists, etc.

  • Completes required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens.

  • Completes training in line with skill and business requirements

  • Maintains service vehicle and tools for cleanliness and proper operation

  • Ensure adherence to all relevant Health Safety & Environmental policies, procedures and legislation and reports any issues / incidents to site management and to their supervisor

  • Builds and troubleshoots industrial equipment networks including twisted pair hardwire and fiber optic type data transmission media, also includes SCADA and third-party interfaces with the industrial equipment network, including but not limited to FT10, Modbus and Ethernet schemes. Managed network experience preferred.

  • Organizes and plans work, works within time constraints of customer and company quotation guidelines.

  • Works independently with no supervision. Works as lead technician on larger jobs, scheduling and supervising other technicians.

  • Authors and transmits daily detailed job reports. Maintains as built drawing sets for job records.

  • Field engineers and implements changes to wiring, componentry, and/or software programs as required to effect system repairs and/or modifications.

  • Commissions, troubleshoots, repairs, maintains, tests, and upgrades industrial power switchgear and associated PT’s, CT’s, breakers, controls, protective relays, and associated battery systems and auxiliary equipment.

  • Travels as required within US and Caribbean as needed.

Qualifications

Skills

  • Ability to train Service Personnel to develop their diagnostic skills

  • Able to identify opportunities for work process improvements and recommend appropriate action

  • Able to develop and maintain productive working relationships

  • Ability to prepare reports providing feedback on service interventions

  • Able to understand and follow the Technical Support Request ((TSR) process

  • Ability to identify and resolve engine system failures relating to and impacted by component failure

  • Ability to guide / coach other service technicians (including customer and/or dealer technicians) through complex service interventions and diagnostic issues

  • Can resolve complex technical problems

  • Ability to identify and up sell further service and repair opportunities

Education, Licenses, Certifications

  • Apprentice Certified Power Generation/ Electrical Technician (Preferred)

  • Vocational diploma from relevant technical institution

  • Current relevant electrical certification

  • Locally valid driving permit

Experience

  • Significant field service work experience

  • Expert level knowledge of and/or experience with power generation products

  • High Voltage / Low Voltage experience

  • Customer service experience

  • Experience providing technical advice and coaching to more junior technicians (preferred)

PHYSICAL REQUIREMENTS:

  • Standing 7.5 hours per day.

  • Pushing/Pulling 4.0 hours per day.

  • Sitting 1.5 hours per day.

  • Lifting 1.5 hours per day.

  • Lifting to a maximum of 80 pounds.

  • Bending 3.0 hours per day.

  • Driving 1.5 hours per day.

Compensation and Benefits

Base hourly rate commensurate with experience

. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits.

Cummins and E-verify

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates right to work using E-Verify.

Cummins will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.

Ready to think beyond your desk? Apply for this opportunity and start your career with Cummins today.

Not ready to apply but want to learn more? Join our Talent Community to get the inside track on great jobs and confidentially connect to our recruiting team: https://www.cumminstalentcommunity.com/profile/join/

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Job SERVICE

Primary Location United States-Florida-Tampa-US, FL, Tampa, Cummins Power South Service Center

Job Type Shop

Recruitment Job Type Technician

Job Posting Jul 18, 2019, 6:39:16 PM

Unposting Date Ongoing

Req ID: 190002VG

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