Aetna Case Management Coordinator in Tampa, Florida

Req ID: 55862BR

This role is work at home following office based training in Tampa, FL

50-75% of travel is required around Tampa, FL


Utilizes critical thinking and judgment to collaborate and inform the case management process, in order to facilitate appropriate healthcare outcomes for members by providing care coordination, support and education for members through the use of care management tools and resources.

Fundamental components include but are not limited to:

  • Conducts comprehensive evaluation of Members using care management tools and information/data review

  • Coordinates and implements assigned care plan activities and monitors care plan progress

  • Conducts multidisciplinary review in order to achieve optimal outcomes

  • Identifies and escalates quality of care issues through established channels

  • Utilizes negotiation skills to secure appropriate options and services necessary to meet the members benefits and/or healthcare needs

  • Utilizes influencing/ motivational interviewing skills to ensure maximum member engagement and promote lifestyle/behavior changes to achieve optimum level of health

  • Provides coaching, information and support to empower the member to make ongoing independent medical and/or healthy lifestyle choices

  • Helps member actively and knowledgably participate with their provider in healthcare decision-making

    Monitoring, Evaluation and Documentation of Care: Utilizes case management and quality management processes in compliance with regulatory and accreditation guidelines and company policies and procedures.


    A Bachelor's Degree in social work or related field is required

    2 years experience in behavioral health or social services required

    Bi-lingual required (Spanish/ English)

    A valid drivers license is required

    Managed Care experience preferred

    Long Term Care experience preferred

    Case management and discharge planning experience preferred

    Candidate must have computer data entry knowledge


    The minimum level of education desired for candidates in this position is a Bachelor's degree or equivalent experience.


    Technical - Desktop Tools/Microsoft Word//End User

    Technical - Operating Systems/Windows//End User

    Technical - Desktop Tools/Microsoft Outlook//End User

    Telework Specifications:

    Full-Time Telework (WAH) with office support location in Tampa - 3611 Queen Palm Drive. Required in-office training for 1-2 weeks.


    Applicant must have reliable transportation. Benefits package included. Paid Time Off.

    Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.

    We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.

    Together we will empower people to live healthier lives.

    Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.

    We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.

    Benefit eligibility may vary by position. Click here to review the benefits associated with this position.

    Aetna takes our candidates's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.

Job Function: Health Care

Aetna is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veterans status.