Verizon Manager, Customer Success Enterprise II in Tampa, Florida
What you’ll be doing...
Verizon Connect is guiding a connected world on the go by automating, optimizing and revolutionizing the way people, vehicles and things move through the world. Our full suite of industry-defining solutions and services put innovation, automation and connected data to work for customers and help them be safer, more efficient and more productive. With more than 3,500 dedicated employees in 15 countries, we deliver leading mobile technology platforms and solutions.
As a SaaS leader, we know our talent is the most important component to our success. We hire top talent and empower them to do their best work. As a division of Verizon, we combine the fun and excitement of a start-up environment with the resources, operational excellence, and brand recognition of an established tech giant.
The Manager, Enterprise CSM will be leading and inspiring a team of Enterprise Customer Success Managers to retain, grow, and expand existing clients for Verizon Connect. The Manager,Enterprise Customer Success Managerswill execute strategic and tactical plans to enable Enterprise Customer Success Managers to effectively develop small to medium sized business accounts for Verizon Connect. Key escalation point for internal business partners and clients with the objective of creating mutually beneficial wins for Verizon Connect and our clients. Responsible for hiring, training, developing, and ongoing performance management of Enterprise Customer Success Managers.
Manage 8 to 10 Enterprise Customer Success Managers within defined geographical and/or vertical territories.
Coordinate with cross-functional business partners to problem solve and ensure productive communication and implementation of processes. Select, develop, train, and retain diverse sales force of top talent. Identify and develop future leaders and strong contributors through the use of Performance Excellence and succession planning. Provide active coaching, development, and feedback to Enterprise Customer Success Managers utilizing hard metrics derived from dashboards and reports.
Analyze key performance indicators, leveraging tools such as SalesForce.com, to gauge business health on a daily, weekly and monthly basis.
What we’re looking for...
Minimum 5 years of experience in an account management, customer success management, or another relevant sales role.
Strong business acumen with the ability to analyze data to make sound decisions.
Expert negotiation skills specifically with experience handling contract terms and conditions.
Clear understanding of sales processes and customer lifecycles.
Moderate to advanced skill level using applications such as Microsoft Excel, Power Point, and Word.
Even better if you have:
Minimum of 1 year experience in a sales leadership role.
Ability to demonstrate a strong grasp of SaaS success metrics and business model.
Develop and maintain effective internal partner relationships and relationships with customers so that objectives can be achieved.
Detailed understanding of the complexities combined hardware and software solutions present to clients and Verizon Connect.
Relevant industry knowledge applicable to Verizon Connect specific customer base.
When you join Verizon...
You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.
Equal Employment Opportunity
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