HCA, Hospital Corporation of America Telecom Operator PRN in Tampa, Florida

For more than 35 years, our 201 bed hospital has served northwest Hillsborough and northwest Pinellas counties with comprehensive medical, diagnostic, surgical and emergency services. We are committed to providing high-quality healthcare with a focus on customer service through amenities that include all private rooms and room service. With a team of 500 dedicated employees and more than 300 physicians on staff, our hospital is equipped with the expertise to provide a wide array of health services. Our medical staff includes skilled, board-certified physicians representing dozens of medical specialties. Through the delivery of compassionate healthcare, you will see the desire to help others in the heart and minds of our caring and experienced nurses, medical technicians and support staff.

We offer a great place to work, competitive salary and excellent benefits:

Medical, Dental and vision Insurance, Paid Time Off Plan, Extended Illness Bank, 401k.

The PBX Operator/Telecom Operator responds to incoming calls in a timely manner and directs caller to appropriate destination providing a smooth, clear and professionally courteous communication practice.

  • Answers multiple incoming telephone lines.

  • Obtains necessary information and transfers calls to correct extensions.

  • Provides information to callers as appropriate.

  • Performs overhead paging.

  • Monitors all alarms located in PBX and notifies appropriate personnel as required.

  • Responds quickly and accurately to disaster and emergency situations as required, remaining calm.

  • Corrects and updates posted information as needed. Assists with the maintenance of directories on-call list, etc.

  • Accurately utilizes the features of the PBX consoles, headsets, telephones and other related equipment.

  • Assist with maintaining cleanliness, safety and security of the PBX area.

  • Maintains confidentiality, security and integrity of patient and organizational data.

  • Ensures release of information is consistent with all privacy policies.

  • Orients and mentors new staff members.

  • Experience in customer service position.

  • Previous PBX experience is desirable.
  • Ability to fluently speak and understand English.
  • Previous experience in hospital setting preferred.
  • Ability to perform calmly, competently and quickly in emergency situations.
  • Customer service abilities.

Job: *Admitting Registration Clerical & Scheduling

Title: Telecom Operator PRN

Location: Florida-Tampa-Tampa Community Hospital

Requisition ID: 26535-5016