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Thermo Fisher Scientific SAP Business Analyst - Distribution & WM in Tewksbury, Massachusetts

Job Description

What You Will Be A Part Of:

The SAP Business Analyst is responsible for assessing, estimating, supporting and managing the effective and efficient delivery of the functional aspects of SAP projects, enhancements and service delivery (break/fix) across all Thermo Fisher supported instances in the area of Distribution & WM

The SAP Business Analyst will be accountable for ERP project and enhancement assessment and execution matters including service delivery (break/fix). As such, the Business Analyst will be the key contact for businesses that support SAP environments. This will include day to day remote working with SAP users & business partners in the sites within scope of the role.

The SAP Business Analyst will collaborate with other team members, offshore/onshore to ensure that enhancements are delivered, leveraging the global resource pool, in a cost-effective manner without negatively impacting quality, as well as providing support in resolving service delivery matters and ensuring SLA’s for service are met.

How You Will Get Here

  • The Systems Analyst should have at least 5 years of Systems Analysis / Functional Experience in configuring and Supporting SD/MM/PP/QM/WM SAP modules

  • Experienced in WM configuration for different warehouse structures

  • Experience in configuration and support cycle counting and Physical Inventory

  • Experience in configuring and supporting HAZ materials

  • Experience in Material Staging for production

  • Experience in modifying forms and labels in WM environments (SAP script & Smart form)

  • Experience in RF configuration and functional support

  • Experience with carrier interface design and support

  • Experience in shipping and Packaging functionality (SAP & 3rd Party)

  • Candidates with Experience in EMW and supporting interfaces with third party applications like XPS, ShipERP, Precision may have preference.

  • Experience in configuring iDocs, workflows, EDI

  • Would be useful to have Fiori skills as well.

  • Ability to set expectations, explain and champion detailed technical concepts to peers, management and business partners

  • Ability to translate details into specific tasks needed to accomplish a task or solve a problem

  • Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts

  • Excellent interpersonal, written, and verbal communication skills, including ability to communicate information to both technical and non-technical staff and management

  • Proven ability to work creatively and analytically in a problem-solving complex environment

  • Strong negotiation/persuasion and analytical skills

  • Ability to communicate and manage in a matrix organization with multiple business partners and IT colleagues on a remote basis

What You Will Do:

  • Able to articulate solution options and using ERP configuration creatively versus developing enhancements.

  • Ability to problem solve and route cause a problem in your functional area.

  • Understand how your functional area impacts or is impacted by actions in downstream or upstream modules and third party interfaces

  • Prepare functional specifications for conversions and enhancements

  • Coordinate with development team and monitor the progress of developing activities and updating the status with respective teams

  • Coordinate with Super Users in resolving issues that arises during user training

  • Knowledge in Month-end & Year end activities

  • Knowledge of Service Now (Service Requests, Incident & Change Management Process)

  • Management and accountability for the achievement of all Metrics (SLAs);

  • On time delivery of functional aspects of Enhancement and Project assessment requests and blueprinting.

  • Quality of delivery of all functional aspects of Enhancements and Projects

  • Delivery and support of incident/break/fix and production support.

  • Effectively manage the relationship with internal business partners

  • Should possess excellent communication skills (verbal and written).

  • Ability to understand the business need/requests and recommend a suitable role when multiple options exist. Problem Solving and listening skills are important.

  • Ability to work remotely with business partners. This is a key skill to ensure a clear and collaborative relationship to support enhancements and break fix resolution.

  • Ability to prioritize the work & complete the activities assigned.

  • GxP Experience in the Pharma Industry would be beneficial.

  • Able to articulate solution options and using ERP configuration creatively versus developing enhancements

  • Prepare functional specifications for conversions and enhancements

  • Coordinate with development team and monitor the progress of developing activities and updating the status with respective teams

  • Help in the management of Root Cause Analysis for service delivery issues

Bachelor’s Degree in Computer Science, Math, Management Information Systems or equivalent work experience acceptable

  • Minimum of 5 years of SAP Project implementation & Support experience with required expertise in the area of SD/MM/PP/WM along with third party intefaces.

  • Ability to set expectations, explain and champion detailed technical concepts to peers, management and business partners

  • Ability to translate details into specific tasks needed to accomplish a task or solve a problem

  • Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts

  • Excellent interpersonal, written, and verbal communication skills, including ability to communicate information to both technical and non-technical staff and management

  • Proven ability to work creatively and analytically in a problem-solving complex environment

  • Strong negotiation/persuasion and analytical skills

  • Ability to communicate and manage in a matrix organization with multiple business partners and IT colleagues on a remote basis

If you are an individual with a disability who requires reasonable accommodation to complete any part of our application process, click here at https://jobs.thermofisher.com/page/show/eeo-affirmative-action-statement#accessibility for further assistance.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

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