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Shell Knowledge Management Manager in The Hague, Netherlands


Job Title:

Knowledge Management Manager

No. of Positions:


Job Description:

The only sustainable competitive advantage is an organization’s ability to learn faster than the competition – Peter Senge.

The Knowledge Management (KM) ambition is to achieve just that. We want to make Shell a learning organization. Where people can leverage all the lessons and best practices learned in one asset or project and leverage those in another asset or project. Where we have vibrant communities that share ideas and insights across the world.

We have taken the first steps

Over the past 6 years, we have built a comprehensive set of structures, processes and applications supported by Working Out Loud behaviors, and implemented this Solution across Shell’s Technical Functions and C&P. This program has touched approximately 43,000 Shell staff in Technical Functions. A total value of over US$480 mln has been delivered through application of key practices in Shell’s business activities. Our ambition is to achieve US$ 1 bln by the end of 2020.

We need your help to take the next steps

In Shell’s Projects & Technology (P&T) business, we are looking for a Knowledge Management manager to help us achieve our ambition, building on the foundations and taking the next step in the journey which consists of 5 key priorities for 2019-2020:

  • Sustain KM in Technical Functions: Strengthen and continuously improve the completed KM implementations in the Technical Functions and C&P

  • Leverage the communities to improve asset & project performance: in close co-operation with the project excellence organization and the production excellence organization

  • Support new and emerging communities: including in digital, new energies, etc.

  • Further develop KM solution: accelerated application of new digital technologies that, by building on the established infrastructure, will make access to Shell’s knowledge even easier. This includes more focus on mobile technology, further integration and leveraging of data sources, and using advanced analytics and visualisation methods to support the creation of insights from knowledge, with the goal of pro-actively making critical knowledge available to those who need it at the time they need it

  • Strengthen the KM foundation for RDS: further integration of KM into Shell’s Organization Development & Learning (OD&L) portfolio, ensuring that a wide range of possible interventions is being considered when addressing business challenges.

The main purpose of this role is to lead Shell’s KM journey to deliver the priorities summarized above and to define and deliver what the journey should look like after 2020.

This role is a great opportunity for individuals interested in a broader career in OD&L. It is also very interesting for someone in a specific business or function who wants to expand and get a broader view on Shell’s key businesses and functions.

The KM manager plays a critical role to lead the direct team as well as to lead a range of KM communities across the Shell organization.


  • Deliver the KM plan for 2019-2020, with an aim of delivering US$ 1bln of success stories by the end of 2020.

  • Shape and drive Shell’s KM journey beyond 2020.

  • Lead and coach a team of professionals.

  • Manage several key cross-functional and cross-business communities in order to deliver the overall KM plan.

  • Drive stronger collaboration with the OD& Learning Managers/Advisors to build integrated solutions leveraging the best of what OD&L has to offer (Knowledge Management, Learning, Change Management, Continuous Improvement, etc.).

  • Accountable for further defining and delivering the development of Shell’s broader KM solution (in terms of processes, behaviours, tools, ways of working, etc.).

  • Deliver key metrics, champion success stories and use cases where KM has created and enhanced value for the company.

Auto req ID:



Human Resources

Country of Work Location:


Employment Type:

Full Time

Company Description:

Shell Nederland BV is a platform for international collaboration, with Shell offering direct employment to around ten thousand people in the Netherlands alone, including roughly 2,800 non-Dutch employees from around 80 countries. Diversity is key at Shell Nederland, and our employees reflect the innovation that stems from a diverse workforce. By joining Shell Nederland, you will benefit from an unrivalled industry-leading development programme that will see you tap into a pool of expert knowledge that will help propel your career. Shell Nederland is the holding company of most Shell companies operating in the Netherlands. Shell Nederland also has an advisory and coordinating role in numerous areas.


Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date.

Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Royal Dutch/Shell Group companies around the world.

The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand.

Shell is an Equal Opportunity Employer.

Work Location:

The Hague


  • Drive an RDS wide agenda: experience in delivering a cross-functional / cross-business KM Agenda

  • Team leadership: Leading a virtual team: experience of working within a global team in a virtual and high-ambiguity work environment.

  • Business acumen and understanding of all Shell’s businesses, organizational issues, challenges and needs would be beneficial.

  • Performance consulting: experience in diagnosing the root causes of business and functional challenges and translating those into possible relevant KM Solutions

  • Change management experience: experience in driving change journeys.

  • Stakeholder management: ability to build confidence and manage stakeholders across the organization and at all levels and build effective working relationships/networks.

City, State (if applicable):

The Hague