McKesson Sr. Operations Manager, Revenue Cycle in The Woodlands, Texas

McKesson is in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. At McKesson Specialty Health, our products and services span the full continuum of specialty patient care. From the initial phases of a product life cycle and the distribution of specialty drugs, to fully integrated healthcare technology systems, practice management support, and ultimately to patient care in the communities where they live, we empower the community patient care delivery system by helping community practices advance the science, technology and quality of care.

We have a vision —that the long-term vibrancy of community care will be achieved through the leadership of physicians committed to clinical excellence and innovation, enabled by close collaboration with our organization and our deep clinical, operational and technological expertise. Every single McKesson employee contributes to our mission—by joining McKesson Specialty Health you act as a catalyst in a chain of events that helps millions of people all over the globe. You’ll collaborate on the products and solutions that help us carry out our mission to improve lives and advance healthcare. Working here is your opportunity to shape an industry that’s vital to us all.

Join our team of leaders to begin a rewarding career.

Position Description

This position will provide onsite operations support to practices during centricity implementations. This position will assist with practice preparedness related to revenue cycle operations during these technology implementations, including practice revenue cycle leadership bench, legacy AR management or simply overall AR management.

Key Responsibilities

  • Serves as a revenue cycle operations consultant for practices as needed. Consulting may include project based operations management including working with practice operations, RBO and physician leadership to resolve specific practice revenue cycle challenges

  • May act as interim revenue cycle leadership bench for Network practices based on the project needs

  • Supports practice operations during practice management system implementation. Will serve as onsite support for practice operations specifically related to operational preparedness during practice management system implementations

  • Revenue cycle operations based projects may include improving aged AR, reducing bad debt, reducing operating cost, winding down legacy AR during PM system implementations, assessing and recommending solutions for talent and/or leadership gaps, staffing assessments, analyzing revenue cycle performance gaps and suggesting improvement strategies, supporting CBO consolidation initiatives etc.

  • May need to provide assessment of revenue cycle operations at certain practices and recommend solutions to address gaps and/or potential risk to practice P & L.

  • Manage conflict resolution among practice and project team members to ensure successful outcomes are achieved

  • Contemplate timeline, resource requirements, key deliverables and outcomes expectations within each project and communicate the same with the practice and MSH leadership teams.

  • Formally close out projects with appropriate hand off’ s and transition plan at completion of the project. Ensure practice

  • Must understand and gain in depth knowledge of the overall practice revenue cycle processes including front office and back office functions. Must understand and educate practices as needed on Network’s revenue cycle blue print standard or other revenue cycle standards developed by The Network

  • Must understand and gain working knowledge of the revenue cycle systems including practice management systems and other applications supporting revenue cycle processes and practice management systems

  • Assess process gaps between practice processes and blue print processes so support system design and implementation as needed

  • Define and report key success/operational revenue cycle metrics prior to, during and after implementation of revenue cycle systems or process

  • Monitors and communicates the results of process improvement projects/ initiatives to management team and/or the customers

  • Supports the identification and evaluation of the customer’s risk areas to identify process improvement opportunities related to revenue cycle

  • Manages change related to the project implementation through use of change management tools as and when necessary

  • Uses Six Sigma, lean and other process improvement tools to assess, improve and control processes

  • Exhibits leadership throughout the lifecycle of project implementation and/or practice engagement by meeting customer expectations.

  • Effectively communicate with customers, key stakeholders and management on all aspects of the project and process improvement efforts etc. or any other communication necessary for successful execution of the project

Minimum Requirements

5 years’ experience in project management or business process.

Critical Skills

  • 5 years physician practice revenue cycle processes and operations experience

  • 3 years process improvement or lean six sigma experiences with strong working knowledge of Six Sigma tools and methodologies including DMAIC, Lean, Kaizen, Workout, and DFSS.

  • Ability to identify problems, provide solution options, influence operational adoption and implementation resulting in strong positive outcomes

  • Training and change management leadership

  • Financial acumen - Financial analysis and P&L interpretation skills including ability to calculate cost benefit analysis and ROI, and help identify financial savings, self-motivated, organized and capable of handling multiple responsibilities and projects to successful completion

  • PC skills: Microsoft Office (including Word, Excel, Access, PowerPoint and Visio)

Additional Knowledge & Skills

  • Excellent writing, presentation and influencing skills

  • Managerial experience a plus

  • Project Management Professional (PMP) certification preferred

  • Six Sigma Black Belt certification or progress toward achieving certification preferred


4-year degree in related field or equivalent experience. Master’s degree in Business, Healthcare Administration or a related field desirable


Ability to travel up to 70% to customer sites, meetings, conferences.

Physical Requirements

General Office Demands

The preferred location is for the individual to work out of The Woodlands, TX office, however remote may be considered

Benefits & Company Statement

McKesson believes superior performance – individual and team – that helps us drive innovations and solutions to promote better health should be recognized and rewarded. We provide a competitive compensation program to attract, retain and motivate a high-performance workforce, and it’s flexible enough to meet the different needs of our diverse employee population.

We are in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. We partner with payers, hospitals, physician offices, pharmacies, pharmaceutical companies and others across the spectrum of care to build healthier organizations that deliver better care to patients in every setting.

But we can’t do it without you. Every single McKesson employee contributes to our mission—whatever your title, whatever your role, you act as a catalyst in a chain of events that helps millions of people all over the globe. Talented, compassionate people are the future of our company—and of healthcare. At McKesson, you’ll collaborate on the products and solutions that help us carry out our mission to improve lives and advance healthcare. Working here is your opportunity to shape an industry that’s vital to us all.

McKesson is an equal opportunity and affirmative action employer – minorities/females/veterans/persons with disabilities.

Qualified applicants will not be disqualified from consideration for employment based upon criminal history.

Agency Statement

No agencies please.

Job: Project Management

Organization: McKesson Specialty Health

Title: Sr. Operations Manager, Revenue Cycle

Location: Texas-The Woodlands

Requisition ID: 18003430

Other Locations: United States-United States (Remote)