Thermo Fisher Scientific Quality & Operations Manager in Thousand Oaks, California

Job Description

Position: Quality & Operations Manager

Location: Primarily based at a customer site in Thousand Oaks, CA with opportunity to work remotely on occasion

Number of direct reports: up to 10

When you join us at Thermo Fisher Scientific, you’ll be part of a smart, driven team that shares your passion for exploration and discovery. With revenues of $22 billion and the largest investment in R&D in the industry, we give our people the resources and opportunities to make significant contributions to the world.

Position Summary:

This position is focused on service delivery excellence for Unity Lab Services (ULS). Specific activities will include management of a cross-functional team across multiple customer sites on the West Coast, performance management of staff and people managers, monitoring of KPI and SLA metric performance, and representation of the account within customer business reviews.

What will you do?

  • Builds and maintains effective and cross-functional teams, including recruiting, corrective actions, performance management and conducting performance reviews

  • Management of Thermo Fisher Scientific quality programs in place including GXP service areas, training compliance, audit activities, and CAPA development. Quality Owner and representative for ULS in Quality and Compliance activities to the customer.

  • Ensure full delivery of the committed services scope of work. Collaborate and support the Program Manager for customer reviews of performance, and ensure that maximum value creation occurs and is recorded for customer.

  • Ensures customer needs are met and high quality service is delivered through a variety of means, including staff meeting or exceeding service levels and through monitoring of the performance, productivity, attendance records and measuring and reporting on performance metrics.

  • Act as liaison between customer and Thermo Fisher Scientific. Refine processes, identify process issues, recommend solutions, develop action plans, identify operational efficiencies/deficiencies through process improvement initiatives, and promote best practices.

  • Manage all performance measurements to optimize the customer’s perceptions. Includes customer scorecard review, talent assessment, resolving variances, and distribution of customer metrics throughout the organization. Attend and participate in quarterly business reviews at client sites

  • Responsible to achieve or exceed the AOP plan by maintaining existing business and developing new business

  • Actively promotes personal growth and development of people managers and self by staying abreast of new policies and enhancements. Promotes a friendly environment, good morale and cooperation.

  • Support the Quality Management System by:

  • Development, maintenance and full adherence to departmental work instructions, standard operating procedures (SOP’s) in fulfillment of the requirements of our Quality Management System and the expectations of our interested parties (internal / external).

  • Identify and report quality or compliance concerns to management and the quality function and take immediate actions to remedy.

How will you get there?

  • Bachelors Degree or equivalent experience

  • 3-5 years of supervisory or management experience in a GxP laboratory or healthcare related setting. 1-2 years of managing people managers is preferred.

  • Experience with Quality Management Systems and/or audits

  • Strong analytical and critical thinking abilities to make timely decisions while functioning in a fast paced changing work environment.

  • Working knowledge of Thermo Fisher and/or customer systems including Ariba, SAP, Oracle and others.

  • Proficient verbal and written communication skills; including experience in writing SOP’s and presentation skills.

  • Demonstrated ability to work with internal and external customers; strong interpersonal skills required.

  • Requires 25% or more overnight travel; Local travel as required

If you are an individual with a disability who requires reasonable accommodation to complete any part of our application process, click here at for further assistance.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.