Accenture Collections Officer with German in Timisoara, Romania
Follow strict company policies and procedures and deliver a consistent and professional level of service at all times;- Manage a collection portfolio through: - Collection calls, escalation and issue dunning letters to overdue accounts - Email communication- Dispute resolution- Recommendations for credits/write-offs- Reconciliation- Participate in client and customer conference calls;- Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments;- Responsible for regular forecasting and status reporting for portfolio;- Respond to all requests for accounts receivable information or analysis to the client;- Communicate and follow up effectively with sales dept regarding customer accounts on a timely basis;- Generate and distribute weekly/monthly AR reports;- Establish and maintain effective and cooperative working relationships with the involved departments.
Entry level;- University Degree in Economics or Previous experience Client Service
- Fluency in English and German;- Attention to detail and the desire to take responsibility for assigned customers;- Good in dealing with numbers and information;- To be able to work in teams, under pressure and with strict deadlines;- Driven and enthusiastic personality;- Excel and Word skills and basic knowledge of economic terms (ie. Invoice, VAT);- Ability to work in a team environment as well as individually;- Ability to learn multiple software applications.
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