Oracle Customer Operations Engineer in Tokyo, Japan
Customer Operations Engineer
Doyou like being part of a high-functioning team, learning new things andhave a passion for all things cloudy? Do you want to be an integralpart of transforming the Internet landscape? If you want to work in aforward thinking environment and experience rocket ship growth andcareer advancement, this is the perfect fit!
Oracle Cloud Infrastructure team is building a new technology
organization. This new entity is being constructed with an
entrepreneurial spirit that promotes an energetic and creative
environment. We are unencumbered and will need your contribution to make
it a world class engineering center with the laser focus on excellence.
extensive enterprise customer base is looking for rock solid cloud
solutions that provide the same reliability and effectiveness that they
have come to expect from Oracle. As a trusted Enterprise vendor, Oracle
is in the early stages to provide highly cost effective compute,
storage, & PaaS Cloud solutions to its customer base.
We are specifically looking for an Engineer to
join the Oracle Cloud Infrastructure group. You will be responsible for
assisting customers to troubleshoot and resolve issues they face while
using our Cloud services. You will take an active role in the
definition and evolution of standard practices and procedures. Work is
non-routine and very complex, involving the application of advanced
technical/business skills in area of specialization.
Have a data-driven mindset/passion
Work as part of our extended support team in a startup atmosphere, doing whatever it takes to exceed customer expectations.
Focus on operations/incidents & issues.
Document key learnings and other relevant details as part of the support you provide.
Continually improve skills through work experience and training
Bachelor’s degree, in Computer Science, MIS or related field
4 years’ experience in Infrastructure or related field
Customer obsession, passion for delighting customers
Strong understanding of cloud concepts and platforms
Experience in cloud operations, NOC or similar is preferred
Proven ability to quickly learn new technical domains and train others
Excellent written communication skills in both English and Japanese -fluent or native level Japanese (writing, reading, listening and speaking)
Maturity, judgment, negotiation/influence skills, analytical skills, and leadership skills
Strong understanding of Japanese business customs
Detailed Description and Job Requirements
Responsible for our production infrastructure, including the servers and services which support our growing client base as well as designing and implementing highly scalable environments. This Engineer works with other teams in the organization and provides infrastructure solutions for their needs. Understands client systems and applications, networking, infrastructure, data centers, web tools and technologies, databases and Cloud, Big Data, Enterprise Resource Planning (ERP), and more.
Design new scalable solutions for fast changing infrastructure environment with complex needs in fields like: configuration deployments, monitoring, and logging. Perform deep drill down analysis into performance bottlenecks and provide necessary fixes. Bring in new ideas, change, evolve, improve and simplify the production infrastructure. Work closely with our development and research teams and provide customer friendly solutions and support. Responsible for working on the design, development, and/or deployment of enterprise supporting systems.
BS degree or equivalent experience relevant to functional area. Suggested majors include Computer Science or Mathematics. Working knowledge of software development tools, methodologies, and programming languages. Experience working with external or internal customers to implement large scale solutions, business process architecture, application system design, and implementation. Design and implementation of Infrastructure as a Service (IaaS), Platform as a Service (PaaS) and Software as a Service (SaaS) solutions using a variety of cloud platform services. Highly technical and analytical, possessing significant implementation and operations experience. Identifies solutions in experience of application or server architecture and networking. A minimum of 5 years experience in application or server architecture and networking or related experience.
Job: Product Development
Job Type: Regular Employee Hire
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