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Oracle Customer Operations Engineer in Tokyo, Japan

Customer Operations Engineer

Preferred Qualifications

Doyou like being part of a high-functioning team, learning new things andhave a passion for all things cloudy? Do you want to be an integralpart of transforming the Internet landscape? If you want to work in aforward thinking environment and experience rocket ship growth andcareer advancement, this is the perfect fit!



Oracle Cloud Infrastructure team is building a new technology

organization. This new entity is being constructed with an

entrepreneurial spirit that promotes an energetic and creative

environment. We are unencumbered and will need your contribution to make

it a world class engineering center with the laser focus on excellence.


extensive enterprise customer base is looking for rock solid cloud

solutions that provide the same reliability and effectiveness that they

have come to expect from Oracle. As a trusted Enterprise vendor, Oracle

is in the early stages to provide highly cost effective compute,

storage, & PaaS Cloud solutions to its customer base.

We are specifically looking for an Engineer to

join the Oracle Cloud Infrastructure group. You will be responsible for

assisting customers to troubleshoot and resolve issues they face while

using our Cloud services. You will take an active role in the

definition and evolution of standard practices and procedures. Work is

non-routine and very complex, involving the application of advanced

technical/business skills in area of specialization.

Job Responsibilities

  • Have a data-driven mindset/passion

  • Work as part of our extended support team in a startup atmosphere, doing whatever it takes to exceed customer expectations.

  • Focus on operations/incidents & issues.

  • Document key learnings and other relevant details as part of the support you provide.

  • Continually improve skills through work experience and training

Job Requirements

  • Bachelor’s degree, in Computer Science, MIS or related field

  • 4 years’ experience in Infrastructure or related field

  • Customer obsession, passion for delighting customers

  • Strong understanding of cloud concepts and platforms

  • Experience in cloud operations, NOC or similar is preferred

  • Proven ability to quickly learn new technical domains and train others

  • Excellent written communication skills in both English and Japanese -fluent or native level Japanese (writing, reading, listening and speaking)

  • Maturity, judgment, negotiation/influence skills, analytical skills, and leadership skills

  • Strong understanding of Japanese business customs

Detailed Description and Job Requirements

Responsible for our production infrastructure, including the servers and services which support our growing client base as well as designing and implementing highly scalable environments. This Engineer works with other teams in the organization and provides infrastructure solutions for their needs. Understands client systems and applications, networking, infrastructure, data centers, web tools and technologies, databases and Cloud, Big Data, Enterprise Resource Planning (ERP), and more.

Design new scalable solutions for fast changing infrastructure environment with complex needs in fields like: configuration deployments, monitoring, and logging. Perform deep drill down analysis into performance bottlenecks and provide necessary fixes. Bring in new ideas, change, evolve, improve and simplify the production infrastructure. Work closely with our development and research teams and provide customer friendly solutions and support. Responsible for working on the design, development, and/or deployment of enterprise supporting systems.

BS degree or equivalent experience relevant to functional area. Suggested majors include Computer Science or Mathematics. Working knowledge of software development tools, methodologies, and programming languages. Experience working with external or internal customers to implement large scale solutions, business process architecture, application system design, and implementation. Design and implementation of Infrastructure as a Service (IaaS), Platform as a Service (PaaS) and Software as a Service (SaaS) solutions using a variety of cloud platform services. Highly technical and analytical, possessing significant implementation and operations experience. Identifies solutions in experience of application or server architecture and networking. A minimum of 5 years experience in application or server architecture and networking or related experience.

Job: Product Development

Location: JP-JP,Japan-Tokyo

Job Type: Regular Employee Hire

Organization: Oracle