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Oracle Implementation Consultant - Hotel Systems in Tokyo, Japan

Implementation Consultant - Hotel Systems

Preferred Qualifications

Duties & Responsibilities

  • Responsible for configuring,

training and support hotel system in your region

  • Responsible for local quality

assurance of new product/ or version releases prior to distribution in your

region.

  • Ensure familiarity with new releases

as they become available.

  • Be familiar with and adhere to the

latest configuration, installation, and training standards and procedures.

  • Assist in configuring, installing,

and training the Hotel Systems product suites and associated interfaces for

selected strategic projects when required.

  • Liaise with subject matter experts

in the regional office on client requests for enhancements & development.

  • Work with the support teams to

ensure service level requirements are exceeded.

  • Work with the customers to ensure

that contractual service expectations are exceeded.

Other Requirements

  • Willing to work overtime and holidays

as requested.

  • Able to travel extensively and be

away from home for extended periods of time.

  • Willing to work with a wide variety

of cultures.

  • Currently hold a valid passport.

Knowledge, Skills & Abilities

Essential

  • Minimum

one year experience installing/configuring/supporting Hotel System’s software

products in the Asia Pacific region.

Or

Implementing other hospitality

products.

  • Degree

in a Technical, Hospitality or Business or Marketing field.

  • Professional

written and spoken Japanese and English.

  • Experience in Microsoft suite of

products in particular, Outlook, Excel, Word, Project and PowerPoint.

Desirable

  • Previous

experience with alternative automated Front Office Management Systems.

  • Knowledge of manual hotel operating

procedures

  • Knowledge of Opera, Fidelio &

MICROS products an advantage.

  • Familiarity with Windows Operating

System and Oracle 11g.

  • Basic working knowledge of Networks,

PC’s and troubleshooting installation issues.

Professional Skills

  • Analytical

problem solving skills.

  • Project Management skills.

  • Strong out-going personality and

confident presentation skills.

  • Superior communication skills,

written and verbal.

(Must be fluent in English, second language an advantage).

  • Strong interpersonal skills with the

ability to earn respect from both internal & external customers.

Abilities

  • Ability

to work effectively with both our internal & external customers at all

levels of the organization.

Detailed Description and Job Requirements

Intermediate implementation professional who analyzes customer needs, configures the solution, and installs it at the customer site.

Ensure the solution meets specifications and functions per customer specific operational work flow for multiple concepts, users, and service models. Resolve any gaps in functionality. Train the staff on the use of the new solution, and take the site live on the system after everything has been configured and everyone is trained. Ensure a smooth transition to the new system. Answer operational and application questions and consult the customer in a manner to transfer ownership of the system to the customer. After "go-live", provide technical support to the customer.

2-5 years of overall experience in relevant roles. Ability to communicate effectively and build rapport with team members and clients. Ability to travel as needed.

Job: Consulting

Location: JP-JP,Japan-Tokyo

Job Type: Regular Employee Hire

Organization: Oracle

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