Oracle Implementation Consultant II, Hotels (Technical Consultant) in Tokyo, Japan
Implementation Consultant II, Hotels (Technical Consultant)
Key Performance Indicators
Management of Networking environment and associated interfaces
Product Certification (Technical)
Clarify Support System Certification
Project Administration – Onsite Checklists, Project Sign-offs,
Technical Sign-offs, Daily Regular Updates
Duties & Responsibilities
Responsible for communicating and project timelines for Network & Interface Installation
Ensure familiarity with new releases as they become available
Train the concepts of Network & Interfaces applications with a demonstrated understanding of current hotel management techniques.
Provide presales support to the local Sales Team
Be familiar with and adhere to the latest training and installation standards and procedures
Assist in configuring and installing Network & Interfaces
Liaise with the L3 on Client Requests for enhancements & development
Work with the Support Consultant to ensure service level requirements are exceeded
Work with customers to ensure that contractual service expectations are exceeded
Impart specific knowledge related to Major Account Modules, such as proprietary systems.
Work with the Clarify global support systems and 2 nd level support on client issues or requests for enhancements
Obtain and retain certification in:
o Major Account Accreditation
o Current Network Operating Systems
o Necessary SQL, Oracle and technical skills
Active participation in education and collaboration forums
Participate in quality assurance of new product and/or version release software when required.
Submit timely and accurate project status and other required reporting via communication method.
Willing to work overtime and holidays as requested
Able to travel and be away from home for extended periods of time
Currently hold a valid passport
Willing to work with a wide variety of cultures
Adhere to company standards, policy and procedure
Knowledge, Skills & Abilities
Minimum two years’ experience installing/configuring/training food and beverage management software products
Previous experience with Hotels & MICROS Restaurant Systems product suite
Minimum two years’ hospitality and IT related experience
Tertiary qualification in a technical, hospitality, or other related field
Previous experience in the area of theoretical/conceptual training
Experience in Microsoft suite of products in particular, Outlook, Excel, Word, Project and PowerPoint
High level of competency with English language
Previous experience in supporting hospitality software products
Knowledge of OPERA PMS, Fidelio PMS, CRS or S&C an advantage
Familiarity with Operating Systems (Windows 2000, 2003, 2008, XP, AIX, Oracle, and VM Ware)
Familiarity with databases an advantage
Basic working knowledge of networks, PCs and troubleshooting installation issues
Analytical problem solving skills
Project Management skills
Superior communication skills, written and verbal
Strong interpersonal skills with the ability to earn respect from customers, colleagues and others
Ability and credibility to work effectively with the client at all levels of the organization
Proven ability to work unsupervised or as a team member of both the local office team and wider company teams
Creative thinking abilities, uses experiences and knowledge to create new ideas and think 'outside the square'
A self-starter with initiative, drive and strong desire to succeed
Ability to work under stress and meet deadlines
Flexibility with people and time
Detailed Description and Job Requirements
Intermediate implementation professional who analyzes customer needs, configures the solution, and installs it at the customer site.
Ensure the solution meets specifications and functions per customer specific operational work flow for multiple concepts, users, and service models. Resolve any gaps in functionality. Train the staff on the use of the new solution, and take the site live on the system after everything has been configured and everyone is trained. Ensure a smooth transition to the new system. Answer operational and application questions and consult the customer in a manner to transfer ownership of the system to the customer. After "go-live", provide technical support to the customer.
2-5 years of overall experience in relevant roles. Ability to communicate effectively and build rapport with team members and clients. Ability to travel as needed.
Job Type: Regular Employee Hire
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